Olasubomi Oluwashina

I am an organized Virtual Assistant with a strong background in providing exceptional administrative support, calendar management, and communication expertise. My experience in project management, data entry, and social media tasks has equipped me with the skills necessary to enhance business efficiency. I am proficient in MS Office Suite and various cloud-based platforms, enabling seamless remote collaboration.

In my previous role as a Customer Service Officer at First City Monument Bank, I have maintained a customer satisfaction rating of 95% by applying active listening and empathy to de-escalate challenging situations. My ability to utilize multiple communication channels effectively has allowed me to assess customer needs and offer tailored solutions. Additionally, my previous experience as a Sales/Customer Service Representative at Flawless Occasions honed my skills in client relationship management and sales strategies, leading to a 90% satisfaction rating and a 10% increase in sales.