Adenike Abikoye - Virtual Assistant, Customer Service Officer - Freelancing | Himalayas
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Adenike Abikoye

@adenikeabikoye

Highly motivated customer support professional with extensive experience.

Nigeria

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated and result-driven customer service officer with over three years of experience in providing exceptional service across various organizations and industries. My ability to proactively resolve complex customer issues, coupled with effective communication skills, has allowed me to build sustainable relationships with customers.

In my current role as a Virtual Assistant and Customer Service Officer, I manage a high volume of customer inquiries through multiple channels, collaborating with teams to ensure customer satisfaction. My previous experience as Assistant Head of Operations at Access Bank Plc. enabled me to contribute to a 97% customer satisfaction rating, showcasing my strong problem-solving skills and commitment to excellence.

Experience

Work history, roles, and key accomplishments

FR
Current

Virtual Assistant, Customer Service Officer

Freelancing

Jul 2024 - Present (11 months)

As a Virtual Assistant and Customer Service Officer, I responded to a high volume of customer inquiries through various channels, collaborated with teams to resolve complex issues, and managed administrative tasks including travel bookings and scheduling.

AP

Assistant Head of Operations

Access Bank Plc.

Jan 2022 - Jul 2024 (2 years 6 months)

Assisted the operations manager in overseeing branch activities, achieving a 97% customer satisfaction rating, and resolving complex customer complaints while maintaining confidentiality.

IL

Graduate Internship

Interswastik Nigeria Ltd.

Aug 2017 - Mar 2018 (7 months)

Interned in the production unit of a plastic manufacturing company, gaining hands-on experience in manufacturing processes and operations.

Education

Degrees, certifications, and relevant coursework

Adenike hasn't added their education

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Tech stack

Software and tools used professionally

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