Hanatu MUHAMMED Abdulwahab
@hanatumuhammedabdulw
Customer Support Specialist at First bank Plc) who handled 80+ daily inquiries and achieved a 95% customer satisfaction rate.
NigeriaWhat I'm looking for
At First bank Plc), I managed more than 80 client inquiries a day through live chat and email, achieving a 95% customer satisfaction rate. I also resolved technical and account-related issues, reducing ticket resolution time by 20%.
I collected recurring customer feedback and shared actionable insights with the product team to improve platform usability. I trained and mentored five new support team members on CRM best practices and ticket management.
At National Assembly, I coordinated administrative operations, including email correspondence, meeting scheduling, and records management. I also streamlined guest communication processes, improving guest satisfaction ratings by 30%.
I bring experience with customer support and virtual assistance, including CRM tools such as Zendesk and HubSpot. I'm open to all time zones and remote environments.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
National Assembly
Jan 2019 - Dec 2022 (3 years 11 months)
Coordinated daily administrative operations including email correspondence, meeting scheduling, and records management for a team of 20+. Streamlined guest communication processes, improving satisfaction ratings by 30%.
Customer Support Representative
First Bank Plc
Jan 2008 - Dec 2012 (4 years 11 months)
Managed 80+ client inquiries daily via live chat and email, achieving a 95% customer satisfaction rate. Resolved technical and account-related issues, improving ticket resolution time by 20%.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nasarawa
HND, Business Administration and Management
Completed a Higher National Diploma in Business Administration and Management in 2018.
Digital Witch
IT Support, IT Support
Completed IT Support certification.
Coursera
IT Support Fundamentals, IT Support
Completed IT Support Fundamentals certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Interested in hiring Hanatu?
You can contact Hanatu and 90k+ other talented remote workers on Himalayas.
Message HanatuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
