Ode Paul
@odepaul
Experienced virtual assistant specializing in customer service and operations.
NigeriaWhat I'm looking for
I am a dedicated Virtual Assistant with over two years of experience in providing exceptional executive support and customer service. My expertise lies in managing accounts payable, operations management, and enhancing administrative functions. I have a proven track record of planning successful events and identifying opportunities for improvement within organizations.
Throughout my career, I have excelled in roles that require strong communication and problem-solving skills. At Ecobank Nigeria Ltd, I effectively handled customer complaints, maintained financial accounts, and contributed to team efforts to achieve sales targets. My experience as a virtual customer service agent at Gemstone Microfinance Bank further honed my ability to provide accurate information and resolve customer issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ecobank Nigeria Ltd
Oct 2021 - Present (3 years 8 months)
As a Customer Service Representative, I handle customer complaints, maintain accounts, and provide solutions to ensure customer satisfaction. I manage high call volumes, generate sales leads, and contribute to team efforts by achieving sales targets and maintaining accurate records of customer interactions.
Assistant Supervisor
Pin Touch Construction Company
Mar 2019 - Present (6 years 3 months)
In my role as Assistant Supervisor, I supervise staff and monitor work tools to ensure tasks are carried out appropriately. I also manage paperwork as needed to maintain operational efficiency.
Virtual Customer Service Agent
Gemstone Microfinance Bank
Jun 2021 - Oct 2022 (1 year 4 months)
As a Virtual Customer Service Agent, I provide accurate information about products and services, handle customer complaints, and promote company offers through various communication channels. I also collect and analyze customer feedback to enhance service quality.
Education
Degrees, certifications, and relevant coursework
Wesley University
Bachelor of Science, Accounting
Benue State Polytechnic Ugbokolo
Higher National Diploma, Accounting
2018 - 2019
Completed a Higher National Diploma in Accounting, focusing on advanced accounting principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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