Rusi Karanjia
@rusikaranjia
Client servicing/Account manager with a record of driving client success through implementation, cross-selling, managing teams, and project delivery.
IndiaWhat I'm looking for
I have 6+ years of experience in client servicing, account management, and CRM, and it's the domain I genuinely love. I've had the privilege of working with big-ticket clients like CFA, GMAC, and Harvard Business School, engagements that shaped how I think about client relationships, stakeholder management, and delivering real impact.
My strengths lie in managing end-to-end project delivery, handling clients and vendors simultaneously, leading cross-functional teams, and keeping everything on track in real time. I'm a generalist at heart. I adapt, pick up tools fast, and love integrating AI into the way I work to do more, better.
I bring both the strategic and the hands-on. I'm looking for roles where my work directly impacts the client experience and business outcomes. That's where I thrive.
Experience
Work history, roles, and key accomplishments
CRM & Automation Consultant
Independent Consultant
Apr 2025 - Present (1 year 2 months)
Manage CRM operations and cold outreach campaigns using HubSpot for Arlani Drinks & Packaging, while building AI-assisted marketing and landing page assets. Developed n8n automation workflows, including a RAG-based customer service chatbot to improve inquiry handling for Casting Beans.
Account Manager
Indigo CPO
Sep 2021 - Dec 2024 (3 years 3 months)
Managed multiple high-value client accounts and delivered cross-functional projects across creative, digital, and strategic tracks. Implemented HubSpot accounts and workflow automations that streamlined sales pipelines and reduced manual effort by 40%.
Client Relationship Manager
INHCRF
May 2019 - Aug 2021 (2 years 3 months)
Led domestic and international client onboarding and managed end-to-end publication project delivery, ensuring research quality and timely outcomes. Drove an on-field Nashik campaign reaching 300+ schools and colleges, increasing footfall and brand visibility by 65%.
Education
Degrees, certifications, and relevant coursework
St. Xavier's College, Mumbai
Master of Arts (M.A.), Ancient Indian Culture, History, and Archaeology
2017 - 2019
M.A. in Ancient Indian Culture, History, and Archaeology, completed from 2017 to 2019 at St. Xavier's College, Mumbai.
Lala Lajpat Rai College of Commerce and Economics
Master of Commerce (M.Com), Management
2015 - 2017
M.Com. in Management, completed from 2015 to 2017 at Lala Lajpat Rai College of Commerce and Economics.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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