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Harshita Varshney

@harshitavarshney

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Client Relationship Manager with 5 years of experience in client satisfaction.

India

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What I'm looking for

I am looking for a role that allows me to leverage my client relationship skills in a dynamic environment, with opportunities for growth and collaboration.

I am a dedicated Client Relationship Manager with over five years of experience in enhancing client satisfaction and retention. My expertise lies in strategic account management and effective problem-solving, which has allowed me to build and nurture long-term relationships with clients. I take pride in being the primary point of contact for clients, ensuring their needs are met with high levels of service and responsiveness.

Throughout my career, I have successfully coordinated with internal teams to deliver customized solutions, leading to significant improvements in service delivery times. My proactive approach has resulted in a strong resolution rate for client issues, contributing to positive feedback and increased client loyalty. I am passionate about identifying opportunities for upselling and cross-selling, which has directly contributed to revenue growth in my previous roles.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Classic Informatics Pvt. Ltd.

Feb 2021 - Present (5 years 4 months)

As a Client Relationship Manager, I act as the primary contact for clients, ensuring high satisfaction and retention. I develop long-term relationships, coordinate with internal teams for customized solutions, and resolve client issues promptly, contributing to business growth.

Client Relationship Management Strategic Account Management Problem Solving Communication Project Management Upselling Cross Selling Time Management Leadership

Business Officer

Synergy Relationship Management Services

May 2019 - Aug 2019 (3 months)

Responsible for generating leads through LinkedIn and other channels, I handled a team for conducting masterclasses and seminars, and trained sales representatives to meet customer needs effectively.

Lead Generation Team Management Training Communication Sales Strategy Event Coordination Problem Solving Critical Thinking

Business Development Associate

FSL Software Technologies Ltd.

Sep 2018 - Mar 2019 (6 months)

In my role as a Business Development Associate, I generated leads via LinkedIn and managed customer relationships, focusing on promotional activities and training sales representatives to enhance performance.

Lead Generation Customer Relationship Management Social Media Marketing SEO Sales Training Communication Problem Solving Sales Strategy

Education

Degrees, certifications, and relevant coursework

GL Bajaj Institute of Technology & Management

Master of Business Administration, Business Administration

2016 - 2018

Pursued an MBA with a focus on Marketing and Finance, developing skills in strategic management, client engagement, and business growth strategies.

NKBMG College

Bachelor's Degree, Business

2013 - 2016

Completed undergraduate studies, gaining foundational knowledge and skills that support a career in client relationship management and business development.