Open to opportunities

Unnati User

@unnatiuser1

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Results-driven professional specializing in Account Management and Customer Success.

India

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What I'm looking for

I am looking for a role that fosters client relationships and drives strategic growth.

I am a results-driven professional with over 6 years of experience in client-facing roles, specializing in Account Management, Client Engagement, Customer Experience, and Customer Success. My commitment to building strong client relationships has consistently driven strategic account growth and ensured positive client outcomes.

Throughout my career, I have managed diverse portfolios, achieving significant revenue targets through strategic upselling and cross-selling initiatives. My ability to analyze key account performance metrics has enabled me to develop data-driven optimization strategies that enhance client success and satisfaction. I take pride in my proactive approach to managing client relationships, ensuring high levels of customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Technical Account Manager

Karix Mobile Pvt. Ltd.

Feb 2024 - May 2024 (3 months)

Managed a portfolio of 27 client accounts, driving account growth through upselling and cross-selling initiatives. Cultivated client relationships and collaborated with cross-functional teams to enhance client success and satisfaction. Analyzed performance metrics to develop optimization strategies and managed escalations effectively.

Account Management Client Engagement Customer Success Data Analysis Upselling Cross Selling Client Relationship Management Performance Metrics Problem Solving Team Collaboration

Account Manager

Yellow.ai

Apr 2023 - Jan 2024 (9 months)

Managed 28 client portfolios across various industries, driving account growth through targeted initiatives. Conducted regular business reviews to enhance customer relationships and addressed client queries effectively to maintain high satisfaction levels.

Account Management Client Relationship Management Client Business Reviews Customer Satisfaction Upselling Cross Selling Problem Solving Strategic Planning Communication

Senior Manager – Customer Success

LitmusWorld Marketing Technologies Pvt. Ltd.

Jan 2022 - Apr 2023 (1 year 3 months)

Led strategic Customer Experience initiatives for 22 client accounts, focusing on performance optimization and revenue generation. Cultivated long-term client relationships and played a key role in onboarding new clients, resulting in business growth.

Customer Success Client Relationship Management Performance Optimization Revenue Onboarding Strategic Planning Customer Experience Business Growth Team Collaboration Communication

Executive – Sales & Client Servicing

Firework (Loop Now Technologies)

Jan 2021 - Nov 2021 (10 months)

Drove content sales and managed client accounts, overseeing campaign execution and ensuring client satisfaction. Utilized Salesforce for managing the sales lifecycle and developed brand intellectual properties to enhance market presence.

Sales Management Client Servicing Campaign Execution Salesforce Brand Development Negotiation

Systems Engineer

Tata Consultancy Services Pvt. Ltd.

Oct 2015 - May 2018 (2 years 7 months)

Developed and tested components for aviation clients, ensuring high-quality solutions. Acted as a liaison for resolving client issues and streamlined the SDLC verification process to enhance project productivity.

Systems Engineering Quality Assurance Problem Solving Project Productivity Testing Process Improvement

Education

Degrees, certifications, and relevant coursework

Symbiosis International (Deemed University)

Master of Business Administration, Business Administration

2018 - 2020

Grade: 7.37

Completed a Master of Business Administration with a focus on Marketing and Finance, achieving a CGPA of 7.37. The program emphasized strategic marketing principles and financial management skills essential for business leadership.

University of Mumbai

Bachelor of Engineering, Electronics Engineering

2011 - 2015

Grade: 7

Earned a Bachelor of Engineering in Electronics, achieving a CGPA of 7. The program provided a solid foundation in electronic systems, circuit design, and engineering principles.