Open to opportunities

Tarun Veer singh

@tarunveersingh

Customer success professional with 5+ years in account management, escalations, and operations for global remote impact.

India

Message

What I'm looking for

I’m looking for global remote roles where I can own customer success and retention, manage accounts, handle escalations, and drive operations/process improvements—partnering cross-functionally to boost customer satisfaction and unlock growth.

I’m a customer-focused professional with 5+ years of experience across account management, customer success, and operations. I manage client relationships, resolve escalations, and coordinate cross-functional teams to deliver high-quality outcomes that improve customer satisfaction.

I’ve helped streamline workflows and improve response time through efficient query handling, while maintaining documentation and data accuracy. I also identify growth opportunities—running customer-centric campaigns, analyzing customer trends, and uncovering upsell opportunities—so customers stay engaged and teams move faster.

Experience

Work history, roles, and key accomplishments

Account Coordinator

Deluxe Entertainment Services

Aug 2022 - Jan 2024 (1 year 5 months)

Managed client accounts as the primary point of contact and improved response time to boost client satisfaction through efficient query handling. Coordinated cross-functional teams to improve workflow efficiency while maintaining accurate documentation.

Account Management & Customer Success Client Relationship Management Query Resolution Cross Functional Collaboration Documentation Management

Senior Executive

Capillary Technologies Pvt Ltd

Jan 2021 - May 2022 (1 year 4 months)

Delivered customer-centric campaigns aligned with client needs and identified upsell opportunities to contribute to revenue growth. Conducted training sessions and analyzed customer trends to optimize engagement.

& Customer Success Campaign Management Upsell

Customer Relationship Manager

Trippy Wheels

Jul 2020 - Feb 2021 (7 months)

Managed customer relationships to improve retention and resolved escalations to ensure positive customer experiences. Streamlined CRM processes and operations and trained new hires to accelerate onboarding.

Customer Retention Escalations Operations Coordination Client Relationship Management Customer Experience Management New Hire Onboarding

Business Development Specialist

ACECRAFT

Aug 2018 - Mar 2019 (7 months)

Developed business strategies and acquired clients through negotiation and relationship-building. Negotiated contracts to improve cost efficiency and built long-term client partnerships.

Business Development Client Acquisition Contract Negotiation Stakeholder Management Relationship Building Strategy Development Revenue Growth Support

Client Relationship Specialist

Schooliform

Jun 2016 - Aug 2018 (2 years 2 months)

Managed B2B and B2C relationships while generating and nurturing leads to support business growth. Focused on improving pipeline development through consistent outreach and follow-up.

Lead Generation Lead Nurturing Client Communication Pipeline Development Customer Outreach Sales Support

Associate

EY (Ernst & Young)

Jul 2015 - Oct 2015 (3 months)

Supported engagement management and cost tracking while handling client communication and coordination. Assisted with operational tasks to help teams deliver engagement deliverables smoothly.

Engagement Cost Tracking Client Communication Coordination Administrative Support