Open to opportunities

Noren Das

@norendas

Customer Success and client relationship professional helping SaaS customers onboard, retain, and expand with data-driven guidance.

India

Message

What I'm looking for

I’m looking for a remote customer success role where I can own onboarding and lifecycle engagement, drive retention and expansion with SLA rigor, and lead cross-functional collaboration using structured, metrics-based communication.

I’m a Customer Success and client relationship professional with experience managing global accounts, onboarding enterprise users, and improving long-term retention across SaaS, Healthcare, and consulting environments.

I lead onboarding and lifecycle engagement, combining an analytical technical understanding with proactive problem-solving to align customer health with business growth.

Across roles including Customer Success Specialist and Head/Operations leadership, I focus on SLA compliance, structured issue resolution, and retention-focused communication—often serving as a definitive escalation point for key accounts.

I also bring cross-functional remote team leadership, program execution support, and operational process improvement to ensure consistent delivery of business value for corporate and US-based clients.

Experience

Work history, roles, and key accomplishments

Current

Program Manager - India

Current

Dr. Anniebesant Special (MR) School

Oct 2025 - Present (9 months)

Coordinated multi-stakeholder communication and program execution for institutional initiatives. Managed digital communication channels and supported fundraising workflows and donor communication pipelines.

Program Management Stakeholder Management Digital Communication Donor Pipelines

Current

Program Manager – Marcom

Current

Dr. Anniebesant Special (MR) School

Oct 2025 - Present (9 months)

Coordinates multi-stakeholder communication and program execution for institutional initiatives, including digital channel management and fundraising/donor communication workflows.

Stakeholder Management Program Execution Digital Communication

Head - Operations

Wikreate Worldwide Pvt Ltd

Mar 2025 - Sep 2025 (6 months)

Directed customer success workflows and service delivery operations, acting as the escalation point for key client accounts to ensure SLA compliance. Led a 5-member cross-functional team and improved corporate client retention through proactive, metrics-based delivery oversight.

Customer Success Management Service Delivery Operations Escalation Management SLA Management Cross functional Coordination Team Leadership Metrics Based Communication Cross Functional Team Leadership Delivery Metrics

Customer Success Specialist

Zone Funnel Private Limited

Feb 2022 - Sep 2023 (1 year 7 months)

Managed the end-to-end customer lifecycle for US-based SaaS and digital marketing clients, including high-touch onboarding and ongoing account architecture support. Identified upsell and cross-sell opportunities and improved account health and client satisfaction through rapid issue resolution and structured follow-ups.

Customer Success Management Client Onboarding Account Management Upselling Cross Selling Account Health Monitoring Issue Resolution Client Communication Customer Lifecycle Management Account Health

Head - Marketing & Sales

BuildStreet Pvt Ltd

Oct 2021 - Mar 2022 (5 months)

Partnered with corporate clients and presales teams to support customer acquisition and long-term retention. Built, monitored, and nurtured a qualified sales pipeline to support ongoing growth.