Open to opportunities

LIZA JEHAN

@lizajehan

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Customer Success and Account Manager driving adoption, retention, and measurable account growth.

India

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What I'm looking for

I seek a role driving customer adoption and retention with cross-functional impact, opportunities for growth, and a collaborative, data-driven culture.

I am a Customer Success and Account Management professional with 5+ years driving client success across domestic and international markets. I specialize in onboarding, adoption planning, QBRs, stakeholder reporting, and cross-functional collaboration.

At AdvantageClub.ai I led onboarding and implementation for 15+ enterprise accounts, reduced time-to-value by 25%, and drove up to 40% platform engagement through targeted adoption plans. I regularly present KPIs to C-level stakeholders and have driven 90%+ retention and 95% client satisfaction scores.

Previously I managed mid-market and enterprise clients at Taqtics, achieving a 92% renewal rate, contributing to 20% account revenue growth, and improving CSAT to 4.7/5 through product partnership and tailored trainings. I have experience in business development, pre-sales, content, and operations that complement my success-focused approach.

I bring strong proficiency with HubSpot, Salesforce, JIRA, MS Office, and Google Suite, an MBA in Marketing, and a proven record of delivering measurable business impact and superior client experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

AdvantageClub.ai

Dec 2024 - Present (10 months)

Spearheaded onboarding and implementation for 15+ enterprise accounts, reducing time-to-value by 25% and driving up to 40% platform engagement growth; achieved 90%+ retention and 95% client satisfaction via QBRs with C-level stakeholders.

Customer Onboarding QBRs Stakeholder Management CRM (Hubspot Salesforce)Cross Functional Collaboration

Account Manager

Taqtics

Apr 2022 - Oct 2024 (2 years 6 months)

Onboarded and managed 15+ mid-market and enterprise clients, achieving a 92% renewal rate, driving 20% account revenue expansion and improving adoption by 30% through customized training programs.

Account Management Onboarding Renewals Expansion Sales

Business Development Consultant

Tata Studi – NextGen

Jul 2021 - Apr 2022 (9 months)

Generated 100+ qualified leads and converted 15% to paying customers, expanding the pipeline by 25% and driving 10% growth in repeat sales through targeted lead generation strategies.

Lead Generation Pipeline Expansion Client Relationship Management Business Development CRM Qualification

Pre-Sales Executive

Freelance

Mar 2019 - Apr 2021 (2 years 1 month)

Delivered product demos in the construction sector with a conversion rate over 20%, consistently meeting monthly sales targets and securing repeat contracts through strong client relationships.

Product Demos Pre Sales Client Relationship Management Contract Negotiation Lead Qualification Sales Targets

Content Writing Intern

GizmoBlaze

Apr 2020 - Jun 2020 (2 months)

Published 20+ SEO-driven articles that increased site traffic by 15% through targeted content and on-page optimization.

Content Writing SEO Keyword Research CMS

Senior Front Office Executive

Just Books

Apr 2017 - Apr 2018 (1 year)

Managed operations for 300+ members, resolved complaints with 95% satisfaction, trained 5+ employees and supported promotions that boosted memberships by 10%.

Operations Management Customer Service Staff Training Process Optimization