prakhar vijaywat

Owns planning and execution of CRM and automation projects, managing the company-wide HubSpot environment and leading initiatives across Sales, Marketing, and Operations. Designs and builds new CRM processes and solutions, coordinates development of a new CRM solution, and manages projects from discovery through post-launch optimization.

Managed project planning, delivery governance, and resource coordination for CRM implementation and business operations projects for SaaS and B2B clients. Led end-to-end delivery, monitored timelines and SLAs, and acted as primary coordination point between clients, leadership, and technical teams.

Led end-to-end HubSpot CRM implementations across Marketing, Sales, Service, and Operations Hubs for SaaS and B2B organizations. Translated client requirements into scalable CRM architectures, implemented workflows, integrated with various tools, and managed data migration and reporting.

Managed CRM environments including HubSpot, Salesforce, Zendesk, Zoho, and QuickBooks to enhance client servicing. Led CRM implementation and operational support initiatives for clients across Healthcare, EdTech, Finance, and IT, coordinating from requirements gathering to go-live support.

Developed BRDs, SOPs, and implementation documentation to guide project execution. Tracked project progress in Jira and created reports and dashboards in Excel and Power BI to enhance visibility and decision-making.

Completed a foundation degree in Data Science.

Earned a Bachelor of Science degree in Computer Science.

Pursued a Master of Business Administration with a focus on Finance.