Shagun Parmar

I’m an Account and Program Management professional with 7+ years of experience leading enterprise and global client portfolios, delivery governance, and revenue-generating staffing and training programs. I specialize in enterprise client renewals, contract negotiations, and multi-year portfolio growth, with a proven track record of operational excellence.

In my current role as Client Relationship Manager at PROGRAMMING.COM, I manage an enterprise portfolio of 8 accounts, driving monthly revenue of INR 35–40 Lakhs through account growth, margin management, and client retention initiatives. I own enterprise account P&L, revenue forecasting, and QBRs, and I’ve led delivery governance and escalation handling to ensure SLA adherence and improved CSAT. I also built and sustained an INR 4.5+ Crore staffing portfolio, closing 30+ contractual positions while reducing average time-to-fill by ~25–30%.

Previously, as a Program Manager (HTD - Hire, Train and Deploy) at COGNIXIA (COLLABERA DIGITAL), I led 4–5 programs per month with ~60–70 trainees monthly and owned an INR 1.2–1.5 Crore annual program budget. I improved placement rates from ~50–55% to 65–70%, reduced average time-to-deploy from ~50 days to 35 days, and led a direct team of 6–8 coordinators—always aligning training outcomes with client requirements through KPI-driven monitoring and fast feedback loops.