Open to opportunities

Akhilesh Chaudhary

@akhileshchaudhary

Message

Customer service professional with 6+ years supporting US/UK/Canada/Australia customers.

India

Message

What I'm looking for

I seek a remote customer-facing role supporting international customers where I can own escalations, improve CSAT/FCR, use CRM tools, and grow into broader SME or QA responsibilities within a collaborative, data-driven team.

I am a tech-savvy, detail-oriented customer service professional with over six years delivering support via chat, email, and voice for customers across the US, UK, Canada and Australia. I consistently focus on First Contact Resolution and high CSAT.

At Amazon I handled returns, refunds, account investigations and complex Search & Rescue cases such as shipment delays, payment failures, and system-level issues, serving as a Subject Matter Expert during peak periods.

I excel in remote and night-shift environments, use CRM and internal tools (Amazon CRM, TT, HBS Dashboard, Chime) effectively, and bring strong communication, multitasking and QA inputs to improve team performance.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon India

Sep 2018 - Dec 2024 (6 years 3 months)

Provided omnichannel support (email, chat, phone) to US/UK/Canada/Australia customers, resolving returns, refunds, account-level and system issues. Served as SME on the Search & Rescue team during peak periods, improving First Contact Resolution and maintaining strong CSAT while working US-aligned night shifts.

Customer Support Escalation Management Order Investigations HBS Dashboard QA Night Shift Operations