Aman Mandal
@amanmandal
I deliver customer support and B2B lead generation across global markets using CRM and research platforms.
IndiaWhat I'm looking for
I've supported customers and delivery shoppers at Teleperformance across the USA and Canada, resolving order, payment, account, and onboarding issues through Salesforce and Zendesk.
At Ziff Davis Performance Marketing, I ran outbound B2B lead-generation campaigns across global regions, engaging executive decision-makers and qualifying prospects for callbacks and sales appointments.
I also managed high-volume real-time customer chat at TaskUs, supporting e-commerce orders, refunds, delivery tracking, and escalations while maintaining SLA, AHT, and CSAT targets.
Experience
Work history, roles, and key accomplishments
Delivers high-volume voice-based support for customers and delivery shoppers across the USA and Canada using Salesforce and Zendesk. Resolves queries related to orders, payments, and account issues while meeting key operational targets.
Education
Degrees, certifications, and relevant coursework
Higher Secondary School
Higher Secondary School, General Studies
Completed higher secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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