Shahbaaz Khan

I am an experienced and data-driven customer support professional with over four years in high-volume contact center environments, including my tenure at Amazon. My expertise lies in resolving complex customer issues with empathy, accuracy, and efficiency across multiple channels. I have a proven track record of addressing an average of 20 tickets daily, which has significantly boosted team performance rates by 15%.

In my role as a Seller Support Associate, I effectively resolved complex seller issues by leveraging data interpretation and critical thinking. I consistently met SLAs in a fast-paced environment, serving as the primary point of contact for Amazon Selling Partners across various communication channels. My commitment to continuous improvement has led to streamlined processes that reduced average ticket resolution time by 20% and enhanced partner satisfaction.

Prior to Amazon, I worked as a Customer Support Associate at Toyota, where I engaged prospective customers through personalized outreach and relationship-building strategies. My efforts contributed to a remarkable 40% growth in showroom footfall and consistently recognized me as a top performer in resolving customer inquiries. I am dedicated to delivering high-quality customer experiences and fostering long-term relationships.