Sohel Pathan
@sohelpathan
Customer-focused customer service specialist skilled in resolving queries and improving satisfaction.
IndiaWhat I'm looking for
I am a customer-focused professional with experience in high-volume support, CRM tools, and sales-driven service. I consistently achieved strong performance metrics, including 95%+ CSAT while resolving 100–180 customer issues daily at Amazon India.
My background spans CRM roles, virtual assistance, and digital marketing, where I increased traffic by 200% and boosted product sales by 80% using SEO and SEM strategies. I have proven strengths in communication, problem solving, and relationship building with customers and suppliers.
I bring a results-oriented mindset, an ability to exceed targets, and a collaborative approach to promote positive team culture and continuous improvement.
Experience
Work history, roles, and key accomplishments
AIVirtual Customer Assistant
Amazon India
Aug 2023 - Apr 2025 (1 year 8 months)
Handled 100–180 daily customer queries, complaints, and returns with empathy and accuracy, achieving 95%+ CSAT and consistently exceeding performance targets.
Digital Marketing Manager
Wall Admire
Oct 2022 - May 2023 (7 months)
Increased website traffic by 200% and boosted product sales by 80% in 7 months through SEO, SEM, and targeted market research to inform campaigns.
CRM Executive
Teleperformance
Aug 2021 - Sep 2022 (1 year 1 month)
Resolved 50–60 daily customer inquiries by identifying root causes and taking corrective action, while exceeding company sales goals through proactive service.
Marketing Manager
Royal Tours and Travels
Mar 2019 - Jun 2021 (2 years 3 months)
Improved marketing strategies to attract new customers and developed accounts, strengthening relationships with customers and suppliers to drive business growth.
Education
Degrees, certifications, and relevant coursework
KUKalinga University
Bachelor of Commerce, Commerce
2019 - 2022
Completed a Bachelor of Commerce program at Kalinga University focusing on commerce and business fundamentals from August 2019 to June 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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