Rakhchanda Chettri

I am a customer support professional with 3+ years delivering empathetic, multi-channel technical support in fast-paced, customer-focused environments. I consistently exceeded CSAT targets and maintained a 95% quality score while troubleshooting complex technical issues across phone, chat, email, and callback channels.

I provided mentorship to a team of eight associates, led knowledge-sharing initiatives that improved first contact resolution by 25%, and collaborated cross-functionally with account, product, and engineering teams to resolve escalations and reduce repeat complaints. I used Salesforce CRM and advanced Excel (including VBA and pivot tables) to capture feedback and provide actionable insights to inform product improvements.

I adapt quickly to evolving products and processes, prioritize high-impact customer issues in metrics-driven settings, and communicate clearly and professionally to set expectations and deliver timely resolutions.