Open to opportunities

Rowena Habadah

@rowenahabadah

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Dynamic Remote Operations and Account Manager excelling in relationship building.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in account management and customer engagement.

I am a dynamic Remote Operations and Account Manager at dxw, where I excel in relationship building and account management, driving a 15% increase in renewals. My proficiency in CRM systems and strong communication skills enhance customer engagement and retention, ensuring client success through strategic solutions and cross-functional collaboration.

In my role, I analyze market trends in UK local politics, identifying new business opportunities that contributed to a 50% quarterly increase in qualified leads for bids. I maintain stakeholder relationships as a point of contact for DfE, leading to a contract renewal of over £12 million. My experience includes managing a portfolio of B2B clients, supporting onboarding, engagement, and lifecycle communication, while collaborating closely with sales and project teams to refine pitch materials and ensure all documentation reflects current capabilities and client needs.

Previously, I served as a Business Development Associate at AiCore, where I closed over £100K in renewals and upsells by identifying adoption gaps and providing strategic solutions. My background also includes community engagement and administrative roles, where I honed my skills in stakeholder management and operational support. I am passionate about leveraging my expertise to drive sustained growth and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Remote Operations and Account Manager

dxw

Nov 2022 - Present (2 years 11 months)

Analyzed market trends in UK Local Politics, identifying new business opportunities that contributed to a 50% quarterly increase in qualified leads for bids. Maintained stakeholder relationships as a point of contact for DfE, leading to a contract renewal of over £12 million. Managed a portfolio of B2B clients, supporting onboarding, engagement, and lifecycle communication, in collaboration with s

Market Analysis Stakeholder Management CRM Systems Cross Functional Collaboration Customer Lifecycle Management Onboarding Account Management

Business Development Associate

AiCore

Apr 2022 - Present (3 years 6 months)

Closed over £100K in renewals and upsells by identifying adoption gaps and providing strategic solutions. Delivered email campaigns and onboarding flows to increase usage and engagement within the platform. Interfaced directly with product and marketing to feed user insights into the roadmap and campaign strategy.

Sales Upselling Email Marketing Onboarding Product Feedback Cold Calling Client Relationship Management Contract Negotiation

Community Engagement Director

FutureLeadersInspired

Jan 2021 - Present (4 years 9 months)

Organized workshops, created schedules, and managed digital documents for events and programs. Communicated with partners and stakeholders to coordinate logistics and maintain accurate records. Fostered partnerships with community organizations for program development.

Event Management Community Partnership Program Development Team Leadership

Secretary and Student Ambassador

Aston University

Aug 2019 - Present (6 years 2 months)

Acted as the primary liaison for students and parents, coordinating accommodation and enrollment. Managed university legacy systems to streamline administrative processes and maintain data accuracy. Represented the university as a voice for prospective students.

Accommodation Management Enrollment management Administrative Processing University Representation Public Speaking Database Management

Delegate and Administrative Assistant Intern

United Nations

May 2019 - Present (6 years 5 months)

Managed executive scheduling and calendar coordination for key UN meetings. Prepared and documented high-level discussions by drafting agendas, capturing insights, and reporting key takeaways. Organized travel logistics, event planning, and industry networking sessions.

Calendar Management Logistics Event Planning Networking Administrative Support

Community Engagement Intern

PoweredbyAction

Nov 2018 - Present (6 years 11 months)

Led Customer Success, Marketing, Sales, and Bidding with existing and new customers. Onboarded existing and new clients onto the PbA app, using this information to aid with app development. Raised over $10,000 in funding for app development.

Customer Success Marketing Sales Customer Onboarding App Development Fundraising

Education

Degrees, certifications, and relevant coursework

SOAS, University of London

Master of Arts, Documentary and Global Justice

Currently pursuing a Master of Arts in Documentary and Global Justice. This program focuses on the intersection of media and social justice issues.

Aston University

Bachelor of Science, Politics and International Relations

Completed a Bachelor of Science in Politics and International Relations. This degree provided a comprehensive understanding of political systems and global affairs.