Open to opportunities

Rougell keiso

@rougellkeiso

Message

I resolve customer enquiries, strengthen client relationships, and improve service outcomes remotely.

South Africa

Message

What I'm looking for

I'm seeking a remote customer service role where I can resolve customer enquiries, build strong client relationships, use Salesforce CRM, and deliver exceptional support for an international team.

I've supported customers, sales, and administrative operations for more than eight years, resolving enquiries across email and telephone while building strong client relationships.

At Frontline Designs, I generated approximately R100,000 in monthly sales, assisted around 30 customers daily, and increased repeat business by more than 20%. I managed quotations, customer orders, and delivery coordination while working with internal teams to deliver an excellent customer experience.

Previously at Azim Cosmetics, I processed quotations, invoices, and orders accurately, resolved customer issues promptly, and improved customer satisfaction by 15% through a feedback process.

I'm recognized by management for outstanding customer service and am ready to support remote teams across international time zones using Salesforce CRM, Microsoft Office, Google Workspace, Zoom, and Microsoft Teams.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Representative

Frontline Designs

Jan 2024 - Jan 2026 (2 years)

Generated approximately R100,000 in monthly sales and assisted about 30 customers daily. Increased repeat business by over 20% and managed quotations, orders, and delivery coordination.

Customer Service Sales Order Processing Complaint Resolution Email Support Microsoft Office Google Workspace Problem Solving Time Management

Sales Administrator

Azim Cosmetics

Jan 2017 - Dec 2023 (6 years 11 months)

Managed customer enquiries via telephone and email, processed quotations, invoices, and orders accurately, and resolved issues promptly. Improved customer satisfaction by 15% through a feedback process and trained new employees on service procedures and CRM systems.