Open to opportunities

Mkhulu Nxumalo

@mkhulunxumalo

Message

I drive outbound sales and frontline customer support using CRM tools, live chat, and consultative service.

South Africa

Message

What I'm looking for

I'm looking to contribute my target-driven sales and frontline support experience to a dynamic team, delivering exceptional customer service through advanced CRM tools, outbound sales strategies, and efficient problem-solving.

I've supported customers at PLP SA Pty Ltd as the primary point of contact, resolving order discrepancies through rapid, empathetic live support and coordinating customers, merchants, and internal teams.

At RR Growth Marketing, I executed face-to-face outbound sales campaigns, managed TFG portfolios and Bolttech protection plans, and trained teams to improve field performance. I also managed insurance sales at Vuyo's Funerals, taking clients from leads through activation with consultative service.

I bring practical experience with Salesforce, Jira, CRM systems, Aircall, live chat portals, telephonic dialing, lead generation, query resolution, and team onboarding.

Experience

Work history, roles, and key accomplishments

Frontline Customer Service Representative

PLP SA Pty Ltd

Sep 2025 - Feb 2026 (5 months)

Served as the primary point of contact for customers, providing rapid and empathetic live support to resolve order discrepancies. Utilized an advanced tech stack to optimize communication and connect customers, merchants, and internal teams for efficient problem-solving.

CRM Systems Live Chat Order Tracking Query Resolution Dispute Resolution