Open to opportunities

Banothile Malunguza

@banothilemalunguza

Customer support professional experienced with U.S. clients, fraud operations, CRM systems, and remote environments, seeking opportunities to deliver

South Africa

Message

What I'm looking for

I'm looking for a remote customer-service or client-support role where I can resolve customer issues, use CRM and helpdesk tools, work independently, and provide professional support during UK business hours.

I’m a customer support professional with over two years of experience, including supporting U.S.-based clients and working in fraud operations. I’ve been recognized as a Top Performing Associate and earned an Account Specialist Diploma. I’m passionate about customer experience, problem-solving, technology, and continuous learning, with certifications in Networking Basics and Cybersecurity. I’m particularly interested in remote Customer Support, Client Support, and B2B opportunities where I can grow and contribute.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Advanced Call Center Technologies

Jul 2025 - Dec 2025 (5 months)

Provided professional customer service support by handling customer enquiries, requests, and account-related concerns. Used CRM systems to document interactions and resolve issues efficiently.

Customer Service CRM Zendesk Data Entry Problem Solving Escalation Handling