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keiso Keiso

@keisokeiso

Customer Service Representative at FRONTLINE DESIGNS who converted customer enquiries into R100,000 in monthly sales pipeline revenue.

South Africa

Message

At FRONTLINE DESIGNS, I handled more than 30 customer enquiries, orders, and delivery requirements daily. I converted warm leads and inbound enquiries into completed transactions, generating R100,000 in monthly sales pipeline revenue.

At AZIM COSMETICS, I managed customer communications about orders, invoices, and billing, while maintaining CRM records. I introduced a centralized customer feedback loop that increased customer satisfaction scores by 15%.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Representative

Frontline Designs

Jan 2024 - Jan 2026 (2 years)

Managed end-to-end customer support operations, processing over 30 daily enquiries and generating R100,000 in monthly sales pipeline revenue. Boosted client retention by over 20% through rapid response and structured follow-up routines.

CRM Ticketing Systems Order Entry Invoicing Customer Retention Sales Pipeline Management Microsoft Office 365 Google Workspace Zoom Slack Microsoft Teams

Sales Administrator

Azim Cosmetics

Jan 2017 - Dec 2023 (6 years 11 months)

Owned customer communication workflow, resolving multi-channel enquiries and maintaining CRM data integrity. Elevated customer satisfaction scores by 15% through a centralized feedback loop and trained incoming support personnel.

CRM Ticketing Workflow Customer Service Data Integrity Training Feedback Collection Microsoft Office 365 Google Workspace

Education

Degrees, certifications, and relevant coursework

Bethlehem Combined School

National Senior Certificate, General Studies

Completed National Senior Certificate (Matric) with a focus on business communication fundamentals, administrative structures, and language proficiency.