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Daisy Mazibuko

@daisymazibuko

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Customer Support & administrative specialist delivering efficient, high-quality service for customers.

South Africa

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What I'm looking for

I’m looking for a role where I can own customer support end to end—handling high-volume inquiries, scheduling, and CRM records—while improving response quality and operational efficiency in a team that values accuracy and empathy.

I’m a Customer Support and Administrative Specialist with over 8 years of experience across retail and contact centre environments. I manage high volumes of customer inquiries while coordinating scheduling, follow-ups, and accurate record management—always focused on improving customer experience and operational efficiency.

I bring strong CRM and remote communication capabilities, using tools like Salesforce, Zendesk, Slack, and Google Workspace/Microsoft Office to keep service delivery smooth. From logging and tracking customer interactions and resolving issues to supporting clients with orders and appointment bookings, I consistently aim for first-call resolution, professionalism, and reliable, detail-oriented administration.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Receptionist

Turnkey Receptionist

Sep 2024 - Aug 2025 (11 months)

Managed inbound customer inquiries and provided timely support, scheduling appointments via Calendly and confirming bookings through client/service follow-ups. Maintained accurate customer records and coordinated with internal teams using Slack to ensure smooth service delivery.

Customer Support Appointment Scheduling Calendly Timely Follow Ups Slack Data Entry

Customer Service & Order Specialist

Merchants (PepsiCo)

Dec 2021 - Oct 2022 (10 months)

Handled outbound customer interactions, resolving order and product queries while maintaining accurate customer records in CRM systems. Delivered a high standard of service and met performance targets through consistent follow-up and issue resolution.

Customer Support CRM Systems Salesforce Zendesk

Customer Service Consultant

Auto & General Services (Australia)

Jan 2019 - Aug 2021 (2 years 7 months)

Managed 80+ inbound calls daily, resolving customer queries with strong first-call resolution. Handled escalated issues professionally and logged customer interactions using CRM tools.

Inbound Calls Customer Service First Call Resolution Escalation Handling Problem Solving Customer Empathy Multitasking

Retail Sales Assistant

Adidas Pty Ltd

Feb 2017 - Apr 2018 (1 year 2 months)

Provided in-store customer service and assisted with inquiries while managing stock replenishment and merchandising. Processed transactions and handled cashier responsibilities to maintain a smooth customer experience.

Retail Sales Support Customer Service In Store Inquiries stock replenishment Merchandising Cashier Customer Experience Time Management

Beauty Advisor

Clicks Pharmacy

Oct 2015 - Dec 2017 (2 years 2 months)

Assisted customers with product selection and skincare advice while maintaining stock levels and merchandising standards. Delivered an engaging in-store experience through attentive, detail-oriented service.

Product Recommendations Retail Customer Service Merchandising stock replenishment In Store Service Customer Experience Conflict Resolution