Looking for a job

Rougell Keiso

@rougellkeiso1

Message

I resolve customer queries and build loyalty across remote support and sales.

South Africa

Message

What I'm looking for

I'm looking for a fully remote customer support or customer service role where I can use empathy, accuracy, and consistency to improve the customer experience while working effectively across international business hours.

I've supported customers across Frontline Designs, Azim Cosmetics, and Azim Trading, resolving queries, complaints, orders, and account issues by phone, email, chat, and in person. At Frontline Designs, I exceeded quarterly sales goals and helped increase repeat business by over 20% through tailored client engagement and consistent follow-up.

I've managed order processing, invoicing, CRM records, ticket escalation, and customer feedback systems with accuracy. I also trained staff on communication and documentation standards, reduced response delays by 20%, and am seeking a fully remote support role where I can improve the customer experience through empathy and consistency.

Experience

Work history, roles, and key accomplishments

Sales Representative

Frontline Designs

Jan 2024 - Jan 2026 (2 years)

Acted as first point of contact for clients via calls, email, and in-person, resolving product and order queries. Exceeded quarterly sales goals and built long-term client relationships that increased repeat business by over 20%.

Customer Support Sales CRM Order Processing Communication Skills Customer Relationship Management

Sales Administrator

Azim Cosmetics

Jan 2017 - Dec 2023 (6 years 11 months)

Served as primary liaison between customers and internal departments, resolving service and product issues. Managed order processing, invoicing, and account administration with 100% accuracy and on-time delivery.

Order Processing Invoicing Account Administration Customer Feedback Training Record keeping

Assistant Manager

Azim Trading

Jan 2014 - Jan 2017 (3 years)

Managed daily customer service operations, handling queries, complaints, and escalations. Trained and supervised staff on service standards and oversaw scheduling, inventory, and reporting.

Customer Service Complaint Handling Corporate Trainer Scheduling Inventory Management Reporting