Open to opportunities

Vuyiswa Chantelle Maxengana

@vuyiswachantellemaxe

Message

Enthusiastic customer service professional with strong communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that values collaboration and customer satisfaction.

I am an enthusiastic and customer-focused professional with a robust background in customer service and reception roles. Over the past decade, I have honed my skills in managing inquiries, processing orders, and resolving issues while maintaining a positive and professional demeanor. My experience includes acting as the primary contact for customer inquiries at Dis-Chem Pharmacy, where I ensured that all interactions were courteous and informative, guiding customers through their options to help them make informed decisions.

In my recent role as a Customer Service Representative at COMMZA, I further developed my ability to resolve product or service issues efficiently, maintaining detailed records of customer interactions in CRM systems. My proactive approach to customer satisfaction has been a key driver in my career, and I have consistently collaborated with team members to meet and exceed service goals. I am now eager to leverage my skills in communication, organization, and problem-solving to contribute to a collaborative team environment and enhance overall customer experience.

Experience

Work history, roles, and key accomplishments

Lead Generator

Elico International

Dec 2023 - Jan 2024 (1 month)

Engaged in lead generation and telemarketing, utilizing CRM systems to manage contacts. Demonstrated strong communication skills and a proactive approach to meet sales targets while collaborating with team members.

Lead Generation Telemarketing CRM Systems Communication Time Management Team Collaboration Sales Tools Interpersonal Skills

Customer Service Representative

COMMZA

Dec 2022 - Dec 2023 (1 year)

Responded to customer inquiries through various channels, resolving issues and providing accurate information on products and services. Maintained detailed records in CRM systems and collaborated with team members to achieve customer service goals.

Customer Service CRM Systems Problem Solving Communication Order Processing Team Collaboration Customer Satisfaction

Customer Service Consultant

Dis-Chem Pharmacy

Jan 2014 - Dec 2022 (8 years 11 months)

Served as the primary contact for customer inquiries, providing detailed product information and processing orders. Managed returns, resolved issues, and ensured customer satisfaction through follow-ups. Maintained a professional reception area and assisted with appointment scheduling and data entry tasks.