Xolani Mkhombo
@xolanimkhombo
I resolve customer issues and strengthen client loyalty through responsive support.
South AfricaWhat I'm looking for
I've supported clients at Worldwide Advisory Services by addressing inquiries, resolving complex issues, and maintaining accurate customer account records through CRM software.
I use customer feedback and satisfaction surveys to identify service trends, improve delivery, and support customer retention and loyalty initiatives. My troubleshooting and product knowledge contributed to a 95% resolution rate.
I've also trained new staff on customer service protocols and company policies, while collaborating with team members to streamline service delivery and improve customer experience.
I'm comfortable delivering remote support through email, chat, and phone, and collaborating across time zones with Slack, Zoom, and Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Worldwide Advisory Services
Jan 2022 - Dec 2024 (2 years 11 months)
Provided exceptional customer service by addressing inquiries and resolving issues promptly. Managed customer accounts and maintained accurate records through CRM software, and trained new staff on service protocols.
Education
Degrees, certifications, and relevant coursework
Sizwe Senior Secondary
National Senior Certificate, General Studies
2010 - 2015
Completed secondary education at Sizwe Senior Secondary in Johannesburg, achieving the National Senior Certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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