Ross Alexander
@rossifer97
Dedicated customer service professional with strong problem-solving skills.
What I'm looking for
I'm Ross Via, a customer service professional with extensive experience in various roles, including inside sales and member services. My journey began in the fast-paced environment of call centers, where I honed my communication and problem-solving skills. I take pride in maintaining a 100% customer satisfaction score while resolving issues efficiently and effectively.
Throughout my career, I've developed a strong ability to build rapport with customers and provide tailored solutions to their needs. My experience spans from working as a Tier I Hydrow Member Services Agent to handling escalations at Expedia. I thrive in dynamic settings and enjoy learning new systems and processes, which has allowed me to assist my colleagues and contribute to team success.
Experience
Work history, roles, and key accomplishments
Inside Sales Seasonal
Concentrix
Aug 2024 - Present (11 months)
Provided product knowledge to customers and answered what-if scenarios for new product owners. Checked local inventory and helped customers place orders over the phone for delivery or in-store pickup while keeping personal information secure and private.
Tier I Hydrow Member Services Agent and Subject Matter Expert
Everise and Hydrow
Aug 2021 - Jun 2024 (2 years 10 months)
Employed advanced communication, problem solving, building rapport, and product knowledge skills as a call center agent for a luxury connected fitness equipment company. Resolved customer issues quickly and maintained a 100% customer service satisfaction, productivity level, and QA score for a year.
Instacart Shopper
Instacart
Mar 2020 - Aug 2021 (1 year 5 months)
Performed shopping and delivery services for customers during the pandemic. Ensured timely and accurate fulfillment of orders.
Tier 3 Customer Service Agent
Expedia
Aug 2019 - Mar 2020 (7 months)
Received escalation calls and worked with customers to solve issues regarding their itineraries involving hotels or airlines. Offered refunds, rebooking, in-house credits, and itinerary changes.
Administrative Assistant
Keller Williams
Oct 2018 - Jun 2019 (8 months)
Performed daily office tasks with proficiency in data entry, created invoices, networked for sponsors, monitored transactions and signatures, entered MLS listings, and scheduled appointments. Used graphic designing for flyers and packages for open houses.
Sales Associate
Spirit Halloween
Aug 2016 - Nov 2018 (2 years 3 months)
Provided professional service by assessing customer needs and resolving issues, and organized supplies and merchandise in the work environment. Operated at the cash register, worked with money, issued receipts for purchases, and bagged merchandise by standard procedure.
Sales Associate
Chapel Hats
Feb 2018 - Oct 2018 (8 months)
Built special bonds with customers and assessed their needs for a high-end priced hat. Fulfilled online orders through excel and resupplied shelves and displays with back stock.
Team Member
Pieology
Nov 2016 - Apr 2017 (5 months)
Prepared ingredients and appliances, created and cooked pizzas, and performed cleaning maintenance. Operated at the cash register, served orders at tables, and ensured a positive dining experience.
Education
Degrees, certifications, and relevant coursework
College of Southern Nevada
Associate of Graphic Communications, Graphic Communications
Currently pursuing an Associate's degree in Graphic Communications. This program focuses on developing skills in graphic design and related communication fields.
Bishop Gorman High School
HS Diploma, General Studies
Completed high school education, earning a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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