Ross AlexanderRA
Open to opportunities

Ross Alexander

@rossifer97

Dedicated customer service professional with strong problem-solving skills.

United States
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I'm Ross Via, a customer service professional with extensive experience in various roles, including inside sales and member services. My journey began in the fast-paced environment of call centers, where I honed my communication and problem-solving skills. I take pride in maintaining a 100% customer satisfaction score while resolving issues efficiently and effectively.

Throughout my career, I've developed a strong ability to build rapport with customers and provide tailored solutions to their needs. My experience spans from working as a Tier I Hydrow Member Services Agent to handling escalations at Expedia. I thrive in dynamic settings and enjoy learning new systems and processes, which has allowed me to assist my colleagues and contribute to team success.

Experience

Work history, roles, and key accomplishments

CO
Current

Inside Sales Seasonal

Concentrix

Aug 2024 - Present (11 months)

Provided product knowledge to customers and answered what-if scenarios for new product owners. Checked local inventory and helped customers place orders over the phone for delivery or in-store pickup while keeping personal information secure and private.

EH

Tier I Hydrow Member Services Agent and Subject Matter Expert

Everise and Hydrow

Aug 2021 - Jun 2024 (2 years 10 months)

Employed advanced communication, problem solving, building rapport, and product knowledge skills as a call center agent for a luxury connected fitness equipment company. Resolved customer issues quickly and maintained a 100% customer service satisfaction, productivity level, and QA score for a year.

EX

Tier 3 Customer Service Agent

Expedia

Aug 2019 - Mar 2020 (7 months)

Received escalation calls and worked with customers to solve issues regarding their itineraries involving hotels or airlines. Offered refunds, rebooking, in-house credits, and itinerary changes.

SH

Sales Associate

Spirit Halloween

Aug 2016 - Nov 2018 (2 years 3 months)

Provided professional service by assessing customer needs and resolving issues, and organized supplies and merchandise in the work environment. Operated at the cash register, worked with money, issued receipts for purchases, and bagged merchandise by standard procedure.

PI

Team Member

Pieology

Nov 2016 - Apr 2017 (5 months)

Prepared ingredients and appliances, created and cooked pizzas, and performed cleaning maintenance. Operated at the cash register, served orders at tables, and ensured a positive dining experience.

Education

Degrees, certifications, and relevant coursework

CN

College of Southern Nevada

Associate of Graphic Communications, Graphic Communications

Currently pursuing an Associate's degree in Graphic Communications. This program focuses on developing skills in graphic design and related communication fields.

BS

Bishop Gorman High School

HS Diploma, General Studies

Completed high school education, earning a high school diploma.

Tech stack

Software and tools used professionally

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Ross Alexander - Inside Sales Seasonal - Concentrix | Himalayas