JaDe Johnson

With over nine years of experience in customer service, I have honed my skills in communication and problem-solving, making me an ideal candidate for a Support Associate role. My journey has taken me through various customer-facing positions, where I have consistently delivered exceptional service and managed multiple communication channels effectively.

At Instacart, I excelled as a Grocery Shopper, ensuring accuracy in product selection and maintaining high standards of customer service. My previous roles at Innovative Employee Solutions and General Dynamics further strengthened my ability to handle customer inquiries and resolve issues efficiently. I am adept at utilizing CRM tools like Salesforce and Zendesk to track interactions and streamline follow-ups, which has contributed to my success in exceeding performance metrics.