Erica Bates

Analyzed financial data and prepared reports to enhance decision-making. Conducted variance analysis on budgeted vs. actual expenses, identifying cost-saving opportunities. Developed financial models to forecast revenue, expenses, and cash flow projections.

Engaged with customers via phone and online channels to promote products and services. Developed sales pipelines, generated leads, and successfully closed deals remotely. Maintained CRM databases, ensuring accurate customer records and seamless interactions.

Managed customer inquiries, order processing, and account updates via phone, chat, and email. Provided high-level support for Amazon accounts, including order creation and modifications. Resolved customer concerns efficiently, improving satisfaction and retention rates.

Performed electronic assembly tasks according to specifications. Conducted quality checks to ensure product integrity.

Conducted high-volume data entry and document processing with a focus on accuracy. Managed international mail and parcels, ensuring proper recording and processing of information.

Assisted customers with product selection and inquiries. Operated cash registers, processed payments, and managed daily sales transactions.

Coordinated food orders for timely delivery to customers. Managed cash transactions and provided friendly service at the counter.

Pursuing a comprehensive Bachelor's Degree in Business Administration. Focused on developing core business competencies and strategic management skills.

Completed an Associate's Degree in Arts, providing a broad foundation in liberal arts disciplines. Gained foundational knowledge across various subjects.

Obtained a General Education Development (GED) credential. Demonstrated proficiency across core academic subjects.