Open to opportunities

Pauline Otwori

@paulineotwori

Organized administrative and customer support professional delivering reliable executive assistance and operational excellence.

Kenya

Message

What I'm looking for

I seek a role providing executive/administrative support where I can optimize operations, improve workflows, use CRM and collaboration tools, and contribute to team efficiency.

I am an organized, proactive administrative and executive support professional with a strong track record delivering seamless operational and customer support to dynamic teams.

I have managed complex calendars, travel and events, overseen email prioritization, and executed strategic initiatives including client training and social media campaigns.

I improved workflows and automation using AI tools and managed projects with Pipedrive and Asana, while maintaining discretion when handling personal and business administrative tasks.

My strengths include attention to detail, strong communication, stakeholder engagement, CRM proficiency, and a commitment to improving processes and team efficiency.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Kallton International

Oct 2023 - Jul 2025 (1 year 9 months)

Managed executive calendars, meetings, travel and communications while executing strategic initiatives such as client training, social media campaigns and AI-driven process automation to improve operational efficiency.

Calendar Management Travel Coordination Pipedrive Asana Workflow Automation Event Coordination

Accounts and Administrative Assistant

Tamarind Management Limited

Feb 2022 - Aug 2023 (1 year 6 months)

Provided comprehensive administrative and operational support including diary management, meeting coordination, process improvements and IT access coordination to optimize team operations and accountability.

Meeting Minutes MS Office Process Improvement Office Administration Resource Allocation

Customer Support Executive

CCI Global

Jan 2022 - Feb 2023 (1 year 1 month)

Managed multi-channel customer inquiries achieving over 90% satisfaction, documented interactions in CRM to improve follow-up efficiency by 10% and trained new hires on support protocols.