SASheila Ahuli
@sheilaahuli
Experienced Executive Assistant enhancing office efficiency and support.
KenyaWhat I'm looking for
I am an experienced Executive Assistant with over 5 years of dedicated service supporting C-level executives. My expertise lies in streamlining processes, which has led to a remarkable 25% boost in office efficiency. I have a proven track record of delivering superior results, including successfully spearheading 10 marketing events that have significantly enhanced brand visibility.
In my recent role as a Freelance Executive Virtual Assistant, I efficiently scheduled over 10 meetings per month, ensuring 100% attendance by coordinating across multiple time zones. I managed and organized more than 50 emails daily, achieving an impressive average response time of less than 24 hours. My commitment to maintaining a high level of organization and accuracy has been instrumental in generating new leads and improving customer service support.
Experience
Work history, roles, and key accomplishments
Freelance Executive Virtual Assistant
Self Employed
Jun 2023 - Present (2 years)
Provided comprehensive virtual assistance by scheduling meetings, managing emails, and maintaining a contact list. Achieved high efficiency with a 100% attendance rate for meetings and a rapid response time for emails. Contributed to lead generation and customer service support, enhancing sales opportunities.
Recruitment Consultant Assistant
PWD Consultants Ltd
May 2022 - Apr 2023 (11 months)
Assisted in recruitment processes by advertising job vacancies, screening candidates, and organizing interviews. Achieved a high selection rate and timely delivery of shortlisted candidates, contributing to efficient hiring practices.
Administrative Assistant/Customer Service Representative
Integral Media
Oct 2012 - Jul 2014 (1 year 9 months)
Developed client relationships and identified new business opportunities, leading to significant growth. Managed customer communications and organized major events, ensuring high satisfaction rates and successful outcomes.
Customer Experience Executive
Safaricom Limited
Jul 2011 - Dec 2011 (5 months)
Handled customer inquiries and provided product information, achieving high resolution rates and improving customer satisfaction. Implemented process improvements based on customer feedback.
Administrative Assistant/Customer Service Executive
Institute of Advanced Technology
Nov 2008 - Jun 2011 (2 years 7 months)
Scheduled appointments and managed inquiries for the Centre Manager, optimizing operations and improving service delivery. Contributed to student recruitment and course efficiency.
Education
Degrees, certifications, and relevant coursework
Integral Media
Diploma in Administrative Assistance, Administrative Support
2012 - 2014
Gained experience as an Administrative Assistant and Customer Service Representative, developing skills in client management and administrative support.
Institute of Advanced Technology
Diploma in Business Administration, Business Administration
2008 - 2011
Grade: Distinction
Studied various administrative and customer service skills, contributing to a strong foundation in business administration and customer care.
Graffins Institute
Diploma in Customer Care, Customer Care
2006 - 2006
Grade: Credit/Distinction
Completed a diploma focused on customer care and telephone reception, enhancing skills in client interaction and service delivery.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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