stella Mwai
@stellamwai
Detail-oriented Executive Assistant with a passion for efficiency.
KenyaWhat I'm looking for
I am an Executive Assistant with over 4 years of experience dedicated to providing exceptional administrative and client support. My expertise lies in optimizing time management and calendar coordination, which has allowed me to streamline processes and enhance overall efficiency in fast-paced environments. I pride myself on building strong relationships and delivering proactive solutions that help clients achieve their personal and professional goals.
Throughout my career, I have successfully coordinated numerous appointments and meetings, achieving a remarkable 95% schedule adherence for senior officials. My role at Onfon Mobile involved managing over 200 customer inquiries daily, where I maintained a 90% customer satisfaction rate and significantly improved response times. I am committed to continuous improvement and have a proven track record of enhancing service delivery processes through effective communication and relationship management.
Experience
Work history, roles, and key accomplishments
Email Marketer
Kryptonite Outsourcing
Jul 2024 - Aug 2024 (1 month)
Coordinated email campaigns that increased client engagement by 15% through targeted follow-ups and optimized content. Streamlined communication workflows, reducing response time by 20%, which improved customer satisfaction. Managed customer inquiries and feedback, driving a 10% improvement in service delivery processes.
Customer Support
Onfon Mobile
May 2021 - Jun 2024 (3 years 1 month)
Handled over 200 customer inquiries daily via phone, email, and live chat, achieving a 90% customer satisfaction rate. Conducted post-service follow-ups with over 100 clients monthly, increasing customer retention by 10%. Resolved 85% of technical issues on the first contact, improving overall customer experience.
Executive Assistant
Rorric Safaris
Jan 2019 - Jan 2021 (2 years)
Coordinated over 120 appointments and meetings annually, achieving a 95% schedule adherence for senior officials. Streamlined email management, responding to over 100 emails daily. Assisted in event coordination and travel logistics, reducing costs by 25% through effective vendor negotiations.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Science, Biochemistry
2017 - 2020
Studied General Biochemistry with a major focus on biochemical processes and a minor in Zoology, gaining a comprehensive understanding of biological sciences.
Availability
Location
KenyaAuthorized to work in
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