Diana Maina
@dianamaina
Experienced Executive Assistant with strong organizational and communication skills.
What I'm looking for
I am an experienced Executive Assistant with two years of expertise in administrative support and customer service across both in-office and virtual environments. My role has involved streamlining scheduling and calendar management for senior executives, handling confidential communications, and managing over 100 weekly data entries with high accuracy. I take pride in delivering over 15 professional presentations monthly and improving workflow efficiency through timely reporting and task automation.
Currently, I am seeking to leverage my strong organizational and communication capabilities in a dynamic, remote-oriented administrative role. I have a proven track record of enhancing operational efficiency, as demonstrated by my ability to schedule over 50 appointments weekly and manage inventory effectively, reducing stock shortages by 25%. My commitment to professional excellence is reflected in my ability to exceed service KPIs consistently and maintain a high level of client satisfaction.
Experience
Work history, roles, and key accomplishments
Administrative Assistant / Receptionist
Prife International / K2uAfrica
Jul 2023 - Present (2 years)
Scheduled over 50 appointments weekly and maintained executive calendars, increasing overall meeting efficiency and punctuality. Managed inventory of office supplies, reducing stock shortages by 25% through proactive monitoring and timely procurement.
Customer Care Representative
CCI Kenya
Aug 2021 - Present (3 years 11 months)
Surpassed service KPIs by 100% consistently, contributing to top-tier team performance and recognition within the department. Resolved customer disputes and inquiries within an average of 24 hours, achieving a 98% first-contact resolution rate.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Administrative Virtual Assistant Certification, Virtual Assistance
Completed a comprehensive program focused on virtual administrative support. Gained expertise in managing schedules, handling communications, and optimizing workflows for remote environments.
Kenya Utalii College
Certificate, Travel Agency Techniques
Acquired specialized knowledge and skills in travel agency operations and techniques. Focused on travel booking, itinerary planning, and customer service within the tourism industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
Interested in hiring Diana?
You can contact Diana and 90k+ other talented remote workers on Himalayas.
Message DianaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
