Open to opportunities

Roseline Ogunleye

@roselineogunleye

Message

I resolve customer issues and build lasting client relationships.

Nigeria

Message

What I'm looking for

I'm seeking a challenging customer service role where I can leverage my communication, problem-solving, CRM, and relationship-building skills to resolve customer issues and contribute to customer satisfaction.

I've supported customers at Access Bank, Jubilingo Agro Limited, and Cakery and Foodies Confectionery, resolving account, product, order, refund, and service issues across phone, email, mail, and social media.

I'm focused on first-call resolution, customer satisfaction, accurate records, and clear communication. My experience also includes sales lead generation, contract negotiation, client account management, and meeting sales and call-handling targets.

Experience

Work history, roles, and key accomplishments

Contact Center Agent

Access Bank Plc

Aug 2024 - Feb 2025 (6 months)

Handled customer inquiries via telephone, verified account information, and resolved issues. Met performance metrics for first-call resolution and customer satisfaction.

Customer Service Problem Solving CRM Tools Microsoft Suite

Customer Service Representative

Jubilingo Agro Limited

Mar 2023 - Apr 2024 (1 year 1 month)

Built customer trust through open communication, provided accurate information, and resolved complaints. Met sales targets and call handling quotas.

Customer Service Problem Solving Sales CRM Tools

Customer Service Representative

Cakery and Foodies Confectionery

Nov 2019 - Feb 2021 (1 year 3 months)

Managed customer accounts, resolved product/service issues, and processed adjustments. Handled large volumes of incoming calls and generated sales leads.

Customer Service Problem Solving Sales Account Management