Open to opportunities

Oluwabunmi Oladibu

@oluwabunmioladibu

Message

I improve customer satisfaction, retention, and service efficiency through client support.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can improve service delivery, build strong client relationships, resolve issues efficiently, and contribute to sales, retention, and operational growth.

At Access Bank Plc, I manage 50+ inbound customer calls daily, achieve a 90% first-call resolution rate, and resolve 80% of customer complaints independently. I also improved email response time by 30% while maintaining 98% accuracy in complaint, resolution, and service-request records.

Previously at Mutual Benefit Assurance Company, I exceeded monthly sales targets at 120% for three consecutive months. My personalized engagement strategies increased client retention by 35%, while negotiation and presentation efforts drove a 15% increase in revenue.

I'm experienced in customer service, sales, administration, data management, process improvement, and client relationship management. I use Avaya, Freshdesk, Salesforce, Zoho CRM, Google Workspace, and Microsoft Office tools to keep service operations organized and responsive.

I also bring teaching, training, and community-engagement experience, including mentoring new team members, teaching English and Arts, and supporting literacy and awareness programmes.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Agent

Current

Access Bank Plc

Jan 2022 - Present (4 years 7 months)

Managed an average of 50+ inbound customer calls daily, achieving a 90% first-call resolution rate. Independently resolved 80% of customer complaints and optimized email response processes, contributing to a 30% improvement in response time.

Customer Service problem resolution Data Management Avaya Freshdesk Salesforce Zoho CRM Google Workspace

Customer Sales Representative

Mutual Benefit Assurance Company

Jan 2020 - Dec 2020 (11 months)

Consistently surpassed sales targets, achieving 120% of monthly sales goals. Implemented personalized customer engagement strategies, leading to a 35% increase in client retention and developed an efficient documentation system enhancing team productivity by 40%.

Sales Negotiation Customer Relationship Management Data Management Documentation

Administrative Assistant/English & Arts Teacher

Winners College

Jan 2019 - Dec 2020 (1 year 11 months)

Effectively planned and coordinated 10+ educational and extracurricular activities per term. Taught English Language and Arts to a class of 35+ students, achieving a 70% terminal pass rate through innovative teaching methods.

Teaching Training Data Management Organizational Skills

Volunteer Member

Editorial CDS (NYSC)

Assisted in publishing 5+ community newsletters and edited content to maintain 100% error-free publications. Organized literacy awareness campaigns benefiting over 200 students.

Editing Proofreading Community Engagement

Volunteer Board Member

Ekiti State Community Awareness Program

Led awareness initiatives reaching over 500 community members and facilitated health and education campaigns resulting in a 15% rise in school enrollment. Coordinated 10+ community meetings.

Leadership Community Engagement Event Coordination