Open to opportunities

Rochelle Hill

@rochellehill

Message

Customer service and mortgage operations professional with strong auditing and administrative expertise.

United States

Message

What I'm looking for

I seek a role that leverages my customer-service, mortgage auditing, and administrative experience in a collaborative, process-driven environment with opportunities to improve operations.

I am a dedicated customer service and operations professional with extensive experience in mortgage servicing, administrative support, and logistics. Over the past decade I have managed accounts, audited loan files, and supported warehouse and office operations while ensuring compliance and accuracy.

I have led teams of 18+ employees, delivered targeted training, and coordinated complex workflows including order scheduling, billing, and reconciliation. My background includes hands-on experience with PeopleSoft, SAP, Salesforce, Outlook, and various accounting and office-administration systems.

I bring attention to detail, strong communication skills, and a proven record of improving processes and maintaining regulatory and safety standards. I seek roles where I can apply my customer-service, auditing, and administrative strengths to support operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Lineage

Jul 2023 - Present (3 years)

Provide professional customer service via phone, Outlook, Salesforce and Teams chat; manage multiple customer accounts including scheduling and billing and reconcile order discrepancies to ensure accuracy.

Customer Service Salesforce Order Management Billing Outlook)Data Entry Outlook

Office Administrator

Legendz Way Distribution Solutions

Apr 2022 - Jul 2023 (1 year 3 months)

Managed orders, schedules and inventory for multiple clients; oversaw driver deliveries and reconciled shipping manifests to maintain inventory accuracy.

Order Management Scheduling Inventory Control Shipping & Logistics Microsoft Office

Post Closing Specialist

ADFITECH

Sep 2019 - Sep 2021 (2 years)

Serviced and audited mortgage loan files and supporting documentation for completeness and accuracy; created loan packages and submitted them to title and escrow companies.

Mortgage Servicing Document Review Title Escrow Coordination Compliance Attention To Detail File Management Client Communication

HECM Specialist

Novad Management Consulting

Sep 2014 - Sep 2019 (5 years)

Managed daily activities of an 18+ person team, conducted training sessions, and performed detailed audits of mortgage reports to ensure policy and regulatory compliance.

Team Management Training Development Regulatory Compliance Process Improvement Reporting Leadership