Looking for a job

Heather Verticelli

@heatherverticelli

Experienced in mortgage pre underwriting, reviewing assets, income, credit, Automated Underwriting System findings in addition to mortgage servicing.

United States

Message

What I'm looking for

I'm looking for a mortgage operations role where I can use my experience with payments, loan documentation, loss mitigation, and detailed customer support.

I am highly self-motivated, comfortable working independently and in a team setting, proficient in using dual monitors and platforms such as Zoom, Encompass, Factual Data, Cisco Jabber, Microsoft Teams, Salesforce, and Loan Serv. My previous supervisors relied on my ability to work well under pressure, dependability, attention to detail and effective communication skills. I look forward to the possibility of discussing how my skills and background can contribute to your team.

Experience

Work history, roles, and key accomplishments

Customer Service

Freedom Mortgage

Nov 2023 - Jul 2026 (2 years 8 months)

Assisted customers in all stages of loss mitigation and foreclosure while adhering to state and federal guidelines. Explained payment changes, requested payoffs, scheduled payments, and provided guidance on loss mitigation programs.

Mortgage Process Knowledge Loss Mitigation Foreclosure Customer Service Payment Processing Federal and State Guidelines

Customer Service and Engagement

Discover Financial Services

Sep 2022 - Nov 2023 (1 year 2 months)

Assisted 70+ cardmembers per day through multiple work queues. Issued replacement cards, adjusted fees, processed lost/stolen cards, and managed payment scheduling.

Customer Service Credit Card Operations Payment Processing Multitasking Communication Skills

Junior Processor

Keller Mortgage

Sep 2020 - May 2022 (1 year 8 months)

Ordered and reviewed appraisals, contacted third parties for credit supplements, and completed final verbal verifications. Covered for processors and reviewed files for compliance with service level agreements.

Mortgage Processing Appraisal Review Credit Supplements Verbal Verification Document Management Service Level Agreements

Medical Receptionist

The Heart House

Jul 2019 - Sep 2020 (1 year 2 months)

Scheduled follow-up and testing appointments, instructed patients on procedures, verified insurance and referrals, and handled doctor phone lines and triage calls.

Medical Reception Appointment Scheduling Insurance Verification Patient Communication Triage

Registrar

Larchmont Medical Imaging

Mar 2015 - Jul 2019 (4 years 4 months)

Confirmed patient preparation for studies, reviewed patient responsibility for high-end studies, opened and closed office on Saturdays, and maintained patient records.

Patient Registration Medical Records Customer Service Attention To Detail Multitasking