Heather Verticelli

Assisted customers in all stages of loss mitigation and foreclosure while adhering to state and federal guidelines. Explained payment changes, requested payoffs, scheduled payments, and provided guidance on loss mitigation programs.

Reviewed and maintained accurate loan information while adhering to federal and state mortgage servicing regulations. Assisted borrowers with loss mitigation and foreclosure-related inquiries, processed payoff and reinstatement quotes, and resolved account discrepancies.

Managed high-volume customer interactions, assisting more than 70 cardmembers daily. Reviewed account information for accuracy, processed service requests, and resolved account issues including payment processing and fee adjustments.

Assisted 70+ cardmembers per day through multiple work queues. Issued replacement cards, adjusted fees, processed lost/stolen cards, and managed payment scheduling.

Ordered and reviewed appraisals, contacted third parties for credit supplements, and completed final verbal verifications. Covered for processors and reviewed files for compliance with service level agreements.

Scheduled follow-up and testing appointments, instructed patients on procedures, verified insurance and referrals, and handled doctor phone lines and triage calls.

Confirmed patient preparation for studies, reviewed patient responsibility for high-end studies, opened and closed office on Saturdays, and maintained patient records.

Earned a High School Diploma from Washington Twp High School.