Amber Munden
@ambermunden
Customer service and mortgage support professional with 20+ years in regulated, high-volume environments.
United StatesWhat I'm looking for
I’m an experienced customer service and mortgage professional with 20+ years in call center operations, financial services, collections, and account support. I’m known for strong communication, accuracy, and handling sensitive accounts in fast-paced settings.
In mortgage servicing roles, I managed early-stage mortgage collections (0–90 days delinquent accounts), helped borrowers with payment arrangements, and delivered inbound call and account support. I maintained accurate documentation and compliance standards while resolving issues efficiently.
In customer care positions, I handled high-volume inbound calls for recall and claims support, updated customer records, and educated customers on next steps. I also supported internal reporting with careful data entry and recordkeeping.
Earlier in my career, I served as a Shift Leader/Manager, supervising daily operations, training and onboarding staff, and managing cash handling and daily reconciliation. I bring a teamwork-focused mindset and a detail-first approach to every customer interaction.
Experience
Work history, roles, and key accomplishments
Mortgage Consultant
Carrington Mortgage Services
Jan 2022 - Jan 2023 (1 year)
Managed early-stage mortgage collections (0–90 days delinquent accounts) and supported borrowers with payment arrangements and account resolution. Handled inbound customer calls while maintaining accurate documentation and compliance.
Handled high-volume inbound calls for product recall and claims support. Updated customer records, maintained case documentation, and educated customers on recall processes and next steps.
Customer Care Specialist
BCforward
Jan 2020 - Jan 2021 (1 year)
Provided customer support for recall events and performed data entry tasks. Maintained accurate records, supported internal reporting, and processed employee timesheets and administrative documentation.
Shift Leader / Manager
Steak 'n Shake
Jan 2004 - Jan 2020 (16 years)
Supervised daily operations and managed shift staff, including training and onboarding new employees. Managed cash handling, deposits, and daily reconciliation while ensuring quality, safety, and customer service standards.
Education
Degrees, certifications, and relevant coursework
Greenfield Central High School
Diploma, High School
Earned a high school diploma in 2006.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Amber?
You can contact Amber and 90k+ other talented remote workers on Himalayas.
Message AmberGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
