lesley wagner

Gathered and analyzed customer information to conduct financial assessments and determine repayment capacity for delinquent mortgage loans. Established structured repayment agreements and escalated accounts for loss mitigation or alternative lending departments.

Operated powered tugger vehicles to transport automotive parts and materials to assembly line workstations. Utilized forklifts to load and unload automotive components, monitoring inventory levels to prevent production delays.

Delivered customer-centric service by greeting patrons, assisting with product inquiries, and directing to merchandise locations. Operated POS terminals to process various payment transactions and managed incoming merchandise deliveries.

Maintained high-quality service levels in a fast-paced call center, serving as a primary point of contact for borrowers and explaining loan options. Processed conventional, FHA, and VA refinance mortgage loans from application through closing, ensuring accurate data entry and document verification.

Created and organized borrower files, ordered third-party reports, and reviewed loan documentation for accuracy and compliance. Collaborated with stakeholders to ensure timely coordination of loan closings and resolution of outstanding conditions.

Reviewed complete loan files, assessed creditworthiness, and determined eligibility for loan approval by analyzing financial documentation. Demonstrated independent judgment within established lending authority to oversee loan approvals and declines, mitigating institutional risk.

Served as both a Mortgage Broker and an Executive Assistant, managing client relationships and providing high-level administrative support. Facilitated financial transactions and ensured smooth operations.

Performed duties as a Receptionist and Loan Processor, handling administrative tasks and supporting loan documentation processes. Managed client interactions and maintained organized files.