natasha nichols
@natashanichols
Dedicated customer service specialist with strong administrative skills.
United StatesWhat I'm looking for
I am a hardworking and reliable professional with exceptional customer service skills and a strong ability to build key customer relationships. My experience spans various roles, including remote solutions specialist and office administrator, where I have honed my skills in communication, time management, and problem-solving. I take pride in my ability to learn new tasks quickly and handle responsibilities with accuracy and efficiency.
Throughout my career, I have worked in diverse environments, from the mortgage industry at Mr. Cooper to the healthcare sector at Tri-Chiropractic Family Care. My roles have equipped me with a solid understanding of customer needs and the importance of delivering high-quality service. I am proficient in Microsoft Office Suite and QuickBooks, which allows me to manage administrative tasks effectively and support business operations.
I am passionate about contributing to a team that values customer satisfaction and continuous improvement. I am eager to leverage my skills in a challenging new role where I can further develop my expertise and make a positive impact.
Experience
Work history, roles, and key accomplishments
Remote/Home Solutions Specialist
Mr. Cooper
May 2022 - Present (3 years 2 months)
Worked directly with customers to process payments, review escrow, taxes, and insurance payments, and handle mortgage payments. Submitted workout solutions for delinquent accounts to avoid foreclosure and presented modification documents and updates.
Office Admin
Tri-Chiropractic Family Care
Oct 2020 - Present (4 years 9 months)
Provided excellent customer service to patients in person and over the phone, handled and organized billing and insurance, and scheduled appointments. Managed patient prep and rehabs, updated patient files and notes, and handled media and marketing for social accounts and website.
Pricing Department Specialist
American Financial Network
Feb 2020 - Present (5 years 5 months)
Underwrote VA mortgage loans and updated factors influencing mortgage data, including U.S. fiscal and monetary policy changes. Ran credit checks and set prices and rates for product offerings.
Office Manager
Farns-Worth Ricks Insurance
Jul 2017 - Present (8 years)
Organized meetings, maintained personal financial records, and implemented and maintained office system procedures. Prepared letters, reports, payroll, and insurance payments, and scheduled meetings with customers and potential business partners.
Office Admin
Bjelde Construction/LNB Enterprise
Sep 2015 - Present (9 years 10 months)
Performed bookkeeping tasks such as billing patients, preparing financial tax reports, and processing invoices. Used spreadsheets and accounting software to manage the office budget and prepare employee paychecks, and updated schedules for contractor site meetings and architectural presentations.
Education
Degrees, certifications, and relevant coursework
Red Mountain High School
High School Diploma, General Studies
Completed high school education at Red Mountain High School in Mesa, AZ. Developed foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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