Evenson P

Managed day-to-day operations for real estate acquisition research and investment deal coordination. Conducted due diligence (title, liens, taxes, and market comps), negotiated with sellers, and coordinated with title companies, attorneys, and investors while maintaining deal trackers across multiple active transactions.

Managed a portfolio of 500+ active mortgage accounts, ensuring accuracy, compliance, and timely resolution across servicing functions. Resolved 80–100 customer interactions monthly and helped reduce escalation response times by 20% through improved workflow coordination and documentation for audits.

Coordinated with internal departments and third-party partners to collect required documentation and advance case resolutions. Conducted 30–40 structured customer interviews monthly and resolved 10–15 complex cases weekly through in-depth research, policy review, and cross-team communication while maintaining high data entry accuracy for compliance and audits.

Managed 100+ inbound and outbound calls weekly for vehicle inquiries, promotions, and appointment scheduling. Maintained CRM records for 400+ active customers, qualified leads, and coordinated with sales to streamline customer experience from first contact to showroom visit.

Resolved 50+ customer issues weekly, including returns, exchanges, complaints, and service inquiries with minimal escalations. Processed $5,000–$8,000 in daily POS transactions with zero-variance reconciliation and trained new team members on customer service standards and register operations.

Completed education at Palm Beach State College in Lake Worth, Florida (field and degree details not provided).

Earned a High School Diploma from Santaluces Community High School in Lantana, Florida.