Rocco Claps

Provided promotion and sales of Enel energy and TIM products and services to Italian customers. Managed outbound front office operations, focusing on customer acquisition and service delivery.

Provided promotion and sales of Enel energy and TIM products and services to Italian customers. Managed outbound calls to achieve sales targets and enhance customer engagement.

Handled inbound customer care activities for Apple Italian customers, providing support and resolving issues. Ensured high levels of customer satisfaction through effective communication and problem-solving.

Performed inbound customer care activities specifically for Apple Italian customers. Provided comprehensive customer service and support, addressing inquiries and resolving issues efficiently.

Conducted outbound sales activities for PartnerTIM, promoting and selling telecommunication services and products. Achieved sales targets by engaging with potential customers and explaining product benefits.

Conducted outbound sales activities for PartnerTIM, promoting and selling telecommunication services and products. Engaged with potential customers to achieve sales targets and expand market reach.

Performed data elaboration and processing activities for health insurance practices. Ensured accurate and efficient handling of insurance documentation and records.

Performed elaboration and processing activities for health insurance practices, ensuring accuracy and compliance. Managed data entry and record-keeping for insurance claims and policies.

Provided business services focusing on secretarial support, customer reception, and phone management. Managed client communications and administrative tasks to ensure smooth operations.

Provided diverse business services, with a focus on secretarial support, customer reception, and phone management. Managed client interactions and administrative tasks to ensure smooth operations.

Provided phone sales assistance to customers who purchased products via the HSE24 channel. Assisted with product inquiries and facilitated sales processes, ensuring customer satisfaction.

Managed sales activities, goods invoicing, and warehouse operations in a retail environment. Performed duties as a clerk, sales agent, cashier, warehouse worker, and shelf operator.

Performed diverse retail duties including sales, goods invoicing, and warehouse activities. Managed customer transactions, maintained inventory, and ensured efficient store operations.

Provided phone sales assistance to customers who purchased products via the HSE24 channel. Assisted with product inquiries, sales support, and post-purchase customer care.

Provided high-level technical support to Microsoft customers from Britain and Italy via phone and email. Resolved a range of technical issues, ensuring customer satisfaction and efficient problem resolution.

Provided high-level technical support to Microsoft customers via phone and email. Addressed a wide range of technical issues for both British and Italian clientele.

Provided high-level support to Mercedes-Benz customers as a receptionist, customer care agent, and back office agent. Managed customer inquiries and administrative tasks efficiently.

Provided high-level support to Mercedes-Benz customers, handling reception, customer care, and back-office tasks. Ensured a positive customer experience through efficient service and communication.

Provided high-level front office and back office support for Barclays Italy customers. Assisted clients via phone and email, resolving issues and ensuring customer satisfaction.

Provided high-level front office and back office support to Barclays Italy customers via phone and email. Assisted with inquiries, resolved issues, and maintained customer satisfaction.

Completed scientific literary studies, focusing on a broad range of subjects. Acquired foundational scientific and professional skills during the six-year program.

Completed scientific and literary studies at Pier Paolo Pasolini High School. Acquired a strong foundation in various subjects, culminating in the achievement of a Science High School Diploma.