LLlaura lizzadro
@lauralizzadro
Dedicated customer service agent with extensive experience in support roles.
ItalyWhat I'm looking for
With over eight years of experience in customer service, I have honed my skills in providing exceptional support and building strong relationships with clients. My journey began as a Personal Assistant in a labor consultant office, where I developed a keen understanding of bureaucratic processes and customer needs. This foundation propelled me into various customer service roles across Europe, including positions at Modsquad and SIXT, where I managed technical support and customer inquiries.
At Modsquad, I excelled as a customer care advisor for Spotify, handling technical tickets and providing support in both Italian and English. My ability to adapt to different environments and work under pressure has been crucial in delivering high-quality service. I am passionate about helping customers and ensuring their satisfaction, which I believe is the cornerstone of any successful business.
Experience
Work history, roles, and key accomplishments
MOCustomer Service Agent
Modsquad
May 2020 - May 2025 (5 years)
Provided customer care support for Spotify users, handling inquiries via chat and email. Offered 24-hour support shifts in both Italian and English, addressing technical tickets and collecting bug reports.
Customer Service Agent
SIXT - Rent a Car Gmbh
Sep 2016 - Aug 2019 (2 years 11 months)
Managed inbound calls, emails, and social media inquiries for a car rental company. Handled customer complaints, corrected invoices, and assisted in training new advisors.
Customer Service Agent
Move24
Jun 2016 - Aug 2016 (2 months)
Handled customer calls and emails, providing support and information. Engaged in outbound calls for the acquisition of new customers.
Account Manager
National Pen Europe Ltd
Aug 2014 - Jun 2016 (1 year 10 months)
Managed a portfolio of 1600 existing customers, making daily calls to achieve weekly sales targets. Built and maintained strong customer relationships, while also handling invoices and complaints using the Oracle system.
Personal Assistant
Studio De Mare – Consulente del lavoro
Jun 2012 - Jul 2014 (2 years 1 month)
Provided administrative and secretarial support in a labor consultant office. Assisted employers, employees, and companies with bureaucratic issues, including filling out ISEE and 730 forms and making payslips.
Education
Degrees, certifications, and relevant coursework
URUniversity Roma3
Bachelor's Degree, Art and Tourism
2006 - 2010
Completed a Bachelor's Degree in Art and Tourism. Studied various aspects of art history, cultural heritage, and the tourism industry.
Liceo Classico G. B. Vico
High school Degree, Classical Studies
2001 - 2006
Obtained a High School Degree from Liceo Classico G. B. Vico. Focused on classical studies, including Latin, Greek, and philosophy.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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