Open to opportunities

Raluca Moldovan

@ralucamoldovan

Message

Empathetic customer service agent with a solution-oriented mindset.

Italy

Message

What I'm looking for

I am looking for a role that values empathy and offers opportunities for professional growth in customer service.

I am an empathetic customer service agent with a positive attitude, capable of approaching challenges with calm and professionalism. My experience in customer service and healthcare has taught me the importance of solution-oriented support, and my dedication to meeting customer needs drives me to constantly improve my skills and the services I offer.

Having lived in Italy for many years, I have developed native-level proficiency in Italian, both written and spoken. This linguistic skill, combined with my detail-oriented and analytical nature, allows me to understand online content and search engine behavior effectively. I am committed to continuously improving my knowledge of digital trends and providing valuable feedback to enhance online platforms.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Pro Business Communication

Jul 2021 - Present (3 years 11 months)

Provided comprehensive customer service, applying a calm and professional approach to challenges. Focused on solution-oriented support and continuous skill improvement to meet customer needs.

Empathy Communication Teamwork

Nurse

Vista Vision

Jun 2021 - Present (4 years)

Applied healthcare knowledge to provide patient care, focusing on solution-oriented support and professionalism. Demonstrated dedication to meeting patient needs and improving service quality within an ophthalmology clinic.

Empathy Communication

Customer Service Agent

Amazon

Oct 2020 - Present (4 years 8 months)

Delivered empathetic and professional customer support, focusing on resolving inquiries and enhancing user experience for Amazon.it. Utilized strong communication skills to provide solution-oriented assistance.

Empathy Communication

Customer Service Agent

Adecco

Jan 2016 - Present (9 years 5 months)

Provided solution-oriented support to customers for Amazon Italia, demonstrating empathy and professionalism. Focused on meeting customer needs and continuously improving service quality.

Empathy Communication

Education

Degrees, certifications, and relevant coursework

Unknown

Nurse Degree, Nursing

Obtained a Nurse Degree, focusing on healthcare practices and patient care. Developed skills in providing solution-oriented support and understanding patient needs.