Claudio D'Aquila
@claudiodaquila1
Experienced customer service professional with a diverse work background.
What I'm looking for
I am a dedicated professional with extensive experience in customer service, sales, and various operational roles across multiple industries. My journey began in agriculture and construction, where I honed my skills in logistics and management. Over the years, I transitioned into the insurance and telecommunications sectors, where I developed a strong foundation in client relations and technical support.
As a commercial advisor and customer service specialist, I have consistently focused on delivering exceptional service and building lasting relationships with clients. My recent experience in technical support for major projects, including the Amazon project, has equipped me with the skills to navigate complex customer needs and provide effective solutions. I pride myself on my adaptability and ability to thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Bed & Breakfast Owner
Self Employed
Oct 2014 - Present (10 years 8 months)
Operated a bed and breakfast, managing guest reception, customer care, breakfast preparation, and cleaning services.
Customer Service Representative
Concentrix
Aug 2021 - Sep 2023 (2 years 1 month)
Provided customer service for the Honda project, addressing customer inquiries and ensuring satisfaction.
Technical Support
Concentricx
Dec 2020 - Apr 2021 (4 months)
Provided technical support and customer care for clients, ensuring high levels of customer satisfaction.
Commercial Advisor
U.P.A.
May 2019 - Sep 2019 (4 months)
Served as a commercial advisor, focusing on sales strategies and customer service.
Farm Worker
Medda Ignazio Farm
Sep 2010 - May 2013 (2 years 8 months)
Responsible for milking and providing night watch services for births at the farm.
Commercial Agent
Vodafone, Tim, Wind
Apr 2006 - Sep 2010 (4 years 5 months)
Worked as a commercial agent for major telecommunications companies, focusing on sales and customer acquisition.
Insurance Agent
Generali INA Assitalia
Jan 1993 - Apr 2006 (13 years 3 months)
Managed an insurance agency providing services related to cars, personal loans, and mortgages. Collaborated with Automobile Club Italia for car-related practices and facilitated customer invoicing and debt collection.
Education
Degrees, certifications, and relevant coursework
Leonardo da Vinci High School
High School Diploma, General Education
Achieved scientific maturity, which is a secondary school qualification in Italy, focusing on scientific subjects.
Availability
Location
Authorized to work in
Job categories
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