Tommaso AulettaTA
Open to opportunities

Tommaso Auletta

@tommasoauletta

Dynamic customer care professional with over 5 years of experience.

Italy

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic and customer-oriented professional with over 5 years of experience in customer care, developed in international and multicultural environments. My journey has taken me abroad, where I thrived in stimulating and competitive contexts, honing my communication skills and problem-solving abilities.

Throughout my career, I have demonstrated empathy, patience, and precision, which have allowed me to build trusting relationships with clients. I am committed to ensuring an excellent user experience and am always optimistic about improving service processes. My experience includes roles such as a customer care agent and team leader, where I successfully managed operations and maintained high service standards.

Experience

Work history, roles, and key accomplishments

CG
Current

Customer Care Agent

Calzaturificio Gallo

Jan 2024 - Present (1 year 5 months)

Provided online and phone assistance for luxury footwear, developing skills in managing critical situations and unexpected issues.

FO

Customer Service Agent

Foundever

Jan 2023 - Jan 2024 (1 year)

Actively listened and mediated communication between hosts and guests, enhancing problem-solving techniques and time management while meeting KPIs.

Education

Degrees, certifications, and relevant coursework

DS

Diploma di Istruzione Superiore

Diploma

Diploma di Istruzione superiore.

Tech stack

Software and tools used professionally

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Tommaso Auletta - Customer Care Agent - Calzaturificio Gallo | Himalayas