Tommaso Auletta
@tommasoauletta
Dynamic customer care professional with over 5 years of experience.
What I'm looking for
I am a dynamic and customer-oriented professional with over 5 years of experience in customer care, developed in international and multicultural environments. My journey has taken me abroad, where I thrived in stimulating and competitive contexts, honing my communication skills and problem-solving abilities.
Throughout my career, I have demonstrated empathy, patience, and precision, which have allowed me to build trusting relationships with clients. I am committed to ensuring an excellent user experience and am always optimistic about improving service processes. My experience includes roles such as a customer care agent and team leader, where I successfully managed operations and maintained high service standards.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Calzaturificio Gallo
Jan 2024 - Present (1 year 5 months)
Provided online and phone assistance for luxury footwear, developing skills in managing critical situations and unexpected issues.
Customer Service Agent
Foundever
Jan 2023 - Jan 2024 (1 year)
Actively listened and mediated communication between hosts and guests, enhancing problem-solving techniques and time management while meeting KPIs.
Team Leader
Royal Automobile Club
Jan 2020 - Jan 2022 (2 years)
Managed all operations related to customer service, ensuring a high level of service and attention to detail.
Education
Degrees, certifications, and relevant coursework
Diploma di Istruzione Superiore
Diploma
Diploma di Istruzione superiore.
Availability
Location
Authorized to work in
Job categories
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