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@roccogiuliozafarana
Skilled customer service professional with a focus on digital communication.
I am a customer service professional with over five years of experience in problem-solving and digital communication. My expertise lies in utilizing CRM systems and managing online interactions to enhance brand communication and engagement. I am tech-savvy and committed to delivering high-quality service, ensuring customer satisfaction at every touchpoint.
Throughout my career, I have excelled in various roles, including as a Multilingual Customer Care Agent at TSA Group, where I managed customer inquiries through phone, chat, and email. I resolved issues efficiently in a fast-paced environment, always striving to improve processes for better service quality. My previous experience as a Flight Attendant at WizzAir and a Receptionist at Hotel Centrale has further honed my ability to handle emergencies and provide top-notch service in diverse settings.
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Work history, roles, and key accomplishments
TSA Group
Sep 2023 - Nov 2023 (2 months)
Managed customer inquiries via phone, chat, and email. Resolved issues, assisted with products, and ensured customer satisfaction while working efficiently in a fast-paced environment.
Wizz Air
Sep 2021 - Jan 2023 (1 year 4 months)
Ensured passenger safety and comfort on flights. Handled emergencies and assisted with inquiries while working in a team to provide top service.
Hotel Centrale
Jul 2020 - Sep 2021 (1 year 2 months)
Managed bookings and assisted guests professionally. Handled front desk operations with efficiency and ensured smooth communication between departments.
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