Rocco Giulio Zafarana

I am a customer service professional with over five years of experience in problem-solving and digital communication. My expertise lies in utilizing CRM systems and managing online interactions to enhance brand communication and engagement. I am tech-savvy and committed to delivering high-quality service, ensuring customer satisfaction at every touchpoint.

Throughout my career, I have excelled in various roles, including as a Multilingual Customer Care Agent at TSA Group, where I managed customer inquiries through phone, chat, and email. I resolved issues efficiently in a fast-paced environment, always striving to improve processes for better service quality. My previous experience as a Flight Attendant at WizzAir and a Receptionist at Hotel Centrale has further honed my ability to handle emergencies and provide top-notch service in diverse settings.