Open to opportunities

Domenico Tolino

@domenicotolino

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Experienced customer support specialist with a passion for problem-solving.

Italy

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, with opportunities for growth and development.

As an experienced customer support specialist, I thrive in environments where I can leverage my skills to enhance customer satisfaction. My journey began with a strong educational foundation at Liceo Scientifico Rinaldo D'aquino, where I developed critical thinking and problem-solving abilities. Over the years, I have honed my expertise in customer service roles, consistently striving to anticipate customer needs and resolve issues efficiently.

In my most recent position as a Customer Service Agent at Webhelp, I demonstrated my ability to manage customer interactions effectively, implementing service plans that significantly improved the customer experience. My proactive approach led to increased customer loyalty and retention rates, showcasing my commitment to delivering exceptional service. I am now eager to bring my skills in communication, teamwork, and critical thinking to a new opportunity where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Sales Consultant

Current

Grass Italia

Jan 2024 - Present (1 year 5 months)

As a Sales Consultant, I utilized a CRM system to track customer data and monitor sales performance. I developed proposals and contracts that increased customer loyalty and retention rates, negotiated contracts with vendors, and resolved customer complaints professionally.

CRM Sales Performance Proposal Development Contract Negotiation Customer Retention Communication Skills Problem Solving Teamwork Multitasking

Customer Service Agent

Webhelp

Oct 2018 - Oct 2023 (5 years)

In my role as a Customer Service Agent, I demonstrated strong problem-solving skills to resolve customer issues efficiently. I maintained detailed records of customer interactions and developed customer service plans to enhance the customer experience.

Problem Solving Customer Interaction Records Customer Service Plans Customer Experience Communication Skills Teamwork Critical Thinking Multitasking

Receptionist

Vitor's Hairdresser

Aug 2015 - Sep 2018 (3 years 1 month)

As a Receptionist, I managed incoming calls and ensured inquiries were handled appropriately. I maintained office supplies, processed payments, and provided customers with information about products and services while creating promotional materials.