vasilica floria

Managed back-office operations, focusing on data entry and content creation for the GLOVO Italia app. Responsible for uploading, managing, and updating customer data and profiles, ensuring strict adherence to deadlines for documentation and projects.

Performed thermal treatment using induction machines and furnaces, ensuring precise processing of materials. Prepared outgoing packages by accurately wrapping finished and semi-finished products, and conducted quality control using specific measurement and evaluation tools.

Provided inbound customer service for Amazon.it, guiding clients through purchasing, return, refund, and warranty processes while adhering to company policies. Managed assistance requests via phone, chatbox, social media, and email, utilizing CRM tools to log interactions and ensure customer privacy.

Managed inbound calls to resolve technical issues and provide immediate assistance to customers. Identified and reported recurring problems or unusual requests to supervisors, and handled complaints by applying company policies.

Provided detailed information on aesthetic treatments, customizing approaches based on client needs, and coordinated center activities through meticulous electronic agenda planning. Managed bookings, appointments, and cancellations using dedicated software, handled payments, and issued invoices.

Prepared cafeteria products and cold dishes, took beverage orders, and served them to tables. Managed customer greetings, order registration, and payment processing at the cash register, while also handling the opening, preparation, and closing of the venue.

Assisted customers at the counter with product selection and managed cash operations, including payments via cash, credit cards, or meal tickets. Prepared milkshakes and ice cream sundaes, ensuring proper product preservation in compliance with cold chain standards and HACCP guidelines.

Obtained a professional qualification as a Basic Assistance Operator. The program focused on providing fundamental support and care, preparing for roles in assistance.

Completed training to become an Administrative Secretarial Operator. Developed key skills in administrative tasks, secretarial duties, and office management.

Undertook training to become a Hotel Receptionist. Gained expertise in managing hotel front desk operations, including guest check-in/out and service coordination.