Open to opportunities

Silvia Maldini

@silviamaldini

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Customer service specialist with strong problem-solving and optimization skills.

Italy

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With extensive experience in customer service and back office support, I have honed my skills in problem-solving and process optimization. My journey has taken me across four countries, allowing me to collaborate with diverse teams and enhance my professional growth. I thrive in dynamic environments where I can contribute to improving workflows and customer satisfaction.

At Concentrix, I played a pivotal role in managing customer refunds and returns, developing new procedures that saved the company both time and money. My ability to analyze and test software upgrades has streamlined operations, while my commitment to supporting team members has fostered a collaborative atmosphere. I take pride in my achievements, including winning internal competitions as the Italian Best Seller.

Experience

Work history, roles, and key accomplishments

Back Office Specialist

Concentrix

May 2023 - Nov 2024 (1 year 6 months)

Managed customer refunds and returns for the Michael Kors project, optimizing processes and collaborating with various teams. Developed new procedures that saved time and money, and created guides for the customer service team.

Customer Service Process Optimization Problem Solving Team Collaboration Software Testing Communication Time Management

L2 Italian Market

Concentrix

Jun 2022 - May 2023 (11 months)

Handled sensitive customer cases and provided weekly reports on sales and team performance. Supported new team members and contributed to team success.

Customer Support Reporting Problem Solving Communication Performance Monitoring Training Sales Analysis Team Collaboration

Customer Service Agent

Concentrix

Nov 2021 - Jun 2022 (7 months)

Provided customer support via phone, email, and chat, ensuring high satisfaction and adherence to service level agreements. Maintained product knowledge and handled customer inquiries efficiently.

Customer Service Communication Problem Solving SLA Management Product Knowledge Teamwork Time Management Customer Satisfaction

Sales Assistant

Sirmoney

Jun 2021 - Sep 2021 (3 months)

Assisted customers in a clothing shop, providing tailored advice and managing cash transactions while achieving monthly profit targets.

Sales Customer Service Product Knowledge Communication Teamwork Customer Engagement Problem Solving

Sales Assistant

Upim

Jun 2020 - Nov 2020 (5 months)

Responsible for stocking and reorganizing the store, handling cash, and ensuring visual merchandising standards were met.

Customer Service Team Collaboration Communication Problem Solving Time Management

Executive Administrator

Andromeda Technologies Ltd

Jan 2019 - Jan 2020 (1 year)

Coordinated customer care for an e-commerce company, enhancing problem-solving skills and customer loyalty strategies, contributing to business expansion.